Student Management and Investigation Officer

Requirements

• Academic Qualifications : Minimum Higher Nitec or GCE "O" Level with three or more passes, including a credit in English Language.
• Work Experience : Minimum 1 year of experience in student discipline, conflict management, case management, or related fields. Prior experience within an MOE school environment is highly advantageous (p. 15).
• Communication : Strong verbal and written English communication skills.
• Interpersonal Skills : A professional, pleasant, and neutral demeanour when dealing with difficult behavioral scenarios.
• Core Competencies : Strong conflict mediation abilities and familiarity with student development principles are preferred.

Additional Information

Job Title: Student Management and Investigation Officer. Job Location: Primary School at Bukit Batok West Avenue 3 Job Type: Contract (Base Period: 3 August 2026 to 31 July 2028) Working Hours Mondays to Fridays: 8:00 AM to 4:00 PM (inclusive of a 45-minute lunch break). Off on Saturdays, Sundays, and gazetted public holidays. Perk : Service is not required during school holidays in June and December (Work period spans 10 months). Roles & Responsibilities We are seeking a dedicated and professional individual to join our team as a Student Management and Investigation Officer. You will support the administrative and pastoral functions of the school by managing student conduct matters and ensuring incidents are handled fairly and promptly. Student Incident Management : Respond promptly to daily student management cases, including misconduct, breaches of school rules, physical altercations, theft, vandalism, and bullying/cyberbullying incidents. Investigation & Fact-Finding : Conduct unbiased preliminary investigations, interview involved students and witnesses, and systematically review evidence (e.g., CCTV footage, written statements, and digital records). Documentation & Reporting : Prepare clear and accurate professional investigation reports mapping out event timelines and key concerns to brief school leadership (Principal, Vice-Principals, HODs). Pastoral Student Engagement : Build positive rapport with students, exercise empathy, guide them in reflecting on their actions, and handle all student matters with absolute confidentiality and respect. Collaborative Support : Partner closely with teachers, school counsellors, Special Educational Needs (SEN) Officers, and key personnel to foster student well-being and implement developmental interventions. Record Management : Maintain confidential and structured logs of school incidents and outcomes in strict alignment with data protection compliance policies.

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