Cost Controller

About the role

* Analyze and monitor workforce management costs, including labor expenses, overheads, and related expenditures. * Develop, implement, and manage budgets for workforce management operations, forecasting costs and identifying areas for cost optimization. * Conduct variance analysis to compare actual costs against budgeted figures, investigating discrepancies and implementing corrective actions as necessary. * Identify opportunities to reduce costs without compromising operational efficiency or service quality, collaborating with relevant stakeholders to implement cost-saving initiatives. * Continuously evaluate and improve cost control processes and procedures to enhance accuracy, efficiency, and effectiveness. * Collaborating with other departments within the organization, such as finance, human resources, and operations, to ensure alignment of cost control efforts with overall business objectives. Communicating cost-related information and recommendations to key stakeholders * Prepare regular reports and presentations on cost control activities, highlighting key findings, recommendations, and performance metrics for stakeholders at various levels of the organization. Minimum of 3 years of experience as a Workforce Management Planner/Scheduler and/or Cost Controller is required No supervisory experience required Diploma or Bachelor Degree Strong understanding of call center operations, workforce management principles, and scheduling software/tools. Deep understanding of the schedule and staffing requirements. Strong analytical skills and attention to detail, with the ability to interpret complex financial data and identify cost-saving opportunities. Excellent communication skills to effectively liaise between departments, stakeholders, and team members. Ability to identify issues, analyze root causes and implement effective solutions to improve workforce management processes. Demonstrated ability to lead and motivate a team, fostering a collaborative and results-driven work environment. Capacity to adapt to changing business needs and operational requirements, managing priorities and resources accordingly. Strategic mindset and problem-solving abilities, with a focus on driving continuous improvement and achieving cost control objectives.

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Company Intel

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