IT Infrastructure and Operations Technician EMEA

About the role

At Brooks, we believe movement is the key to feeling more alive. That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive - whether it's a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success: Runner First We act in the best interest of the runner Word is Bond We do what we say we'll do Champion Heart We give our all in everything we do There is no "I" in Run We stay generous with our humanity Keep Moving We find ways to move every day, because joy is kinetic! We welcome everyone from every walk of life looking to inspire others through the power of movement - because we're all moving towards something. Let's run there. Your Job: Information Technology strives for superior support and proactive solutions- remedy the problem before it becomes a problem. As an IT Infrastructure and Operations Technician, you will be part of a global team that is responsible for designing, delivering and supporting client services, applications, software and technology. You will be a first point of contact for all Infrastructure and client facing technologies. You will partner with global engineering teams to install, monitor and remediate critical business infrastructure equipment. You are responsible for working directly with employees throughout Europe to identify business solutions. You will also be a resource for all global IT team members as it pertains to client services delivery and client support. You will be a highly-visible member of the team as you will regularly interact with employees throughout the region. A successful IT Infrastructure and Operations Technician will have experience with the entire technology stack - networking, client systems, mobile devices, cloud solutions and technology, servers, virtual systems, applications and programs, account management and provisioning and IT security services. You will be both comfortable working independently and following defined processes and documentation. Delivery of the aforementioned solutions must meet technology best-practices, security mandates and both industry and regulatory compliance standards.

Requirements

• Educational experience to include an Associate's degree or technology focused program in Information Systems, Computer Science or relevant major. Additional higher education and/or technical certifications a plus!
• 2+years of experience supporting IT client and infrastructure technologies in a corporate environment.
• Professional experience and proven problem-solving skills with:
• Hardware (Apple, Android, Windows & Windows Mobile)
• Microsoft Software (Active Directory, Exchange, File & Print Services, Windows OS/Server, Office365 for PCs and Macs)
• EndPoint Anti-virus solutions
• Adobe Software (Reader, CS/Cloud Suite Applications)
• System Imaging Creation - SCCM, InTune/Autopilot, Company portal, Tanium
• Networking Services & hardware (wired and wireless network, print, telephony)
• VPN Access and WAN Services
• Virtual/Server technologies
• Enterprise class LAN services
• Highly developed troubleshooting skills; tenacity and hunger for finding the root cause of a problem.
• Experience working with a variety of personal computing form factors (PCs, Macs, tablets), multi-function print/scan/copy/fax devices, wired and wireless local area networks, remote access via VPN, and IP phone systems.
• Customer-service focused with the ability to provide an appropriate sense of urgency for troubleshooting and service delivery regardless of time of day or night. Support and solutions are delivered both onsite and remotely.

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