Boutique Director - Orlando

Responsibilities

• Business Acumen & Commercial Performance
• Contributes to the overall Boutique growth
• Initiate and lead the implementation of growth strategy plans
• Drive changes by developing sustainable and agile business strategies
• Communicate local market and competitor strategies; identify and target ways of driving business and staying ahead of competition through our own values, products, tools, and resources
• Proactively identify business challenges and create realistic solutions and measurable success goals
• Drive sales and care service teams to consistently achieve or exceed sales targets and KPIs
• Master expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
• Next level business acumen, able to see deep rooted causes, and assess/action as needed
• Effectively ideate and act as a thoughtful partner (Corporate level) and lead change to ensure we are the pioneers amongst our competition
• Leader in the Region and market; partner on Retail projects and act as an expert to drive awareness on a variety of commercial topics
• Leadership & Team development
• Communicates a compelling vision and inspires others to deliver results
• Build high performing teams through strategic and discerning talent evaluations and planning
• Have a strong pulse on the team and lead a culture of performance management
• Identify development plans to stimulate growth and curate individual career succession plans
• Articulate clarity of purpose and inspire team toward a shared vision; lead through inclusivity to build right culture
• Resiliency: maintain a level of optimism and energy when faced with setbacks or significant challenges; conceptualize and action new creative solutions
• Demonstrate managerial courage and communication savviness to inspire the team to perform at a high level
• Highly skilled in productively managing difficult and complex interpersonal situations
• Comfortable standing alone in making difficult decisions along with the discernment to raise key issues for partners to help solve
• Anticipate and adapt to changing priorities, risk realigning focus for themselves and leadership team to achieve desired results
• Strong and highly developed business acumen to successfully forecast future talent needs to meet Cartier's strategic objectives; act to build these capabilities
• Leadership confidence in making the decision on when to demonstrate versus influence and inspire
• Elevated leadership presence across the Network and within the region; strong ability to partner with corporate stakeholders and drive or support Network initiatives
• Client Centricity
• Delivers a distinctive client experience
• Proactively initiate, develop, and lead the boutique client development vision
• Role model developing and sustaining exceptional client relationships through personal expertise and savoir-fair
• Influence and develop teams to create and celebrate innovative memorable moments for our clients and boutique visitors
• Drive a culture of client centricity and influence the team to differentiate between a transaction mindset versus a client relationship mindset
• Confidence in leading others, participate and collaborate with Maison partners in high visibility events (various HJ events, opening of boutiques, bespoke VIP events)
• Master of client discovery; partner with Client Development leaders to bring new ideas and initiatives
• Anticipate and pivot to changing client priorities, realigning efforts for themselves and others to achieve desired outcomes
• Expert in local prestige market; share best practices around introducing new Prestige relationships across the Maison
• Cultivate current Prestige Partnerships and proactively identify strategies to increase Prestige sales within the boutique
• Agility and Gr

Benefits

Additional Information

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. BOUTIQUE DIRECTOR CARTIER | ORLANDO, FL Job Mission The Boutique Director leads and elevates the team to provide exceptional experiences for all clients -achieving or exceeding the boutique's sales goals. The Boutique Director inspires their team and others to cultivate each client encounter into an ongoing, trusting relationship that will continue to drive the Cartier legacy.

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