IT Officer

Responsibilities

• IT Operations & User Support
• Act as first point of contact for IT service requests and incidents.
• Perform basic troubleshooting for common user issues (access, applications, devices).
• Support onboarding and offboarding activities by following provided SOPs and checklists.
• Coordinate with team and vendors for issue resolution.
• Update IT service desk tickets and operational records.
• IT Administration & Finance Support
• Track IT invoices, payment status, and chargebacks using defined templates orsystems.
• Coordinate with Finance and vendors on billing follow-ups.
• Maintain IT administrative records for audit and compliance purposes.
• Operate automated admin workflows (e.g. reminders, status updates, reports).
• SharePoint Online - Site Build & Operations
• Create new SharePoint Online sites (communication or team sites) based on provided standards and examples.
• Set up document libraries, lists, pages, navigation, and access permissions.
• Maintain SharePoint site content, permissions, and basic settings.
• Support users with basic SharePoint usage and content organization.
• Power Automate - Workflow Implementation
• Create new Power Automate workflows by adapting existing flows or approvedpatterns.
• Build simple automations linked to SharePoint (notifications, approvals,reminders).
• Modify and enhance existing workflows.
• Perform basic testing and documentation of workflows.
• Cybersecurity Awareness
• Follow security best practices when handling systems and data.
• Escalate suspected phishing or security incidents.
• Support basic security enforcement activities as instructed.
• Assist with ad‑hoc IT‑related tasks or improvement initiatives that support IT operations and internal process automation, as required.

Requirements

• Diploma in IT, Computer Science, or related field.
• Working knowledge of Microsoft 365 (Outlook, Teams, SharePoint Online).
• Hands-on exposure to:
• o Creating SharePoint sites, libraries, or pages
• o Building or modifying simple Power Automate workflows
• Able to follow SOPs, templates, and technical instructions accurately.
• Good documentation and communication skills.
• Excellent communication skills in English and the ability to collaborate effectively with stakeholders from diverse cultural and country backgrounds across APAC.
• Ability to travel within Asia Pacific as required for regional projects and subsidiary support.

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Company Intel

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