Superintendent (Operations)

About the role

OVERALL SUMMARY The function is to manage the marine operations activities of vessels to achieve a safe & efficient carriage of cargoes, consistent with: - Our customer satisfaction and - Our responsibilities towards the health and safety well-being of our ship staff and the environment. KEY AREAS OF RESPONSIBILITY Comply with terminal and port rules and regulations and other marine industry mandatory rules & regulations. Advice and assist Master in the preparation for Terminal Inspections. Support the chartering desk and Master with information required for questionnaires, loadable and bunker requirements Responsible for ensuring vessel's readiness to load the nominated cargo. To give tank cleaning advice to the Master in this regard Master to be assisted with compliance with the port/terminal expectations and regulations and other marine industry mandatory rules & regulations. Research, study and review new and sensitive ports / terminals. Communicate port information to vessels, if necessary. Provide Master with advice and confirm agreement / compliance with regard to the operational terms of the Charter Party (C/P). Fill in chartering questionnaires and confirm Master's calculated loadable. Monitor vessel progress during voyage, including warranted loading quantities to optimize stow plan, weather and/or optimize the routing in compliance with CP, speed, bunker consumptions, heating requirements, and final discharge. Ensure time chartered vessels comply with C/P requirements and warranties. Review load and discharge plans for all spot & time-chartered vessels (if necessary). Evaluate and negotiate with agents and approval of proforma disbursement. Review and approve supply of bunkers stemmed by bunker team to ensure there is sufficiency of bunker to perform the voyage (in addition to fresh water); arrange de-slopping if required. Responsible for ensuring vessel's readiness to load the nominated cargo. To give tank cleaning advice to the Master in this regard. Arrange weather routing advice for vessels as necessary. Assist the Masters with selecting the most appropriate routing for the voyage, in compliance with the CP. Review load and discharge plans for all spot & time-chartered vessels (if necessary). Evaluate and negotiate with agents and approval of proforma disbursement. Alert Manager/Assistant Manager regarding operational problems being encountered by the vessel during the voyage and update the progress of the voyage as necessary. Provide timely advice to Charterers on vessel's movements for customer satisfaction. Attend to customer's complaints and feedback promptly. Research, study and review new and sensitive ports / terminals. Communicate port information to vessels, if necessary. Ensure proper accounting of costs involved in the conduct of the voyage. Ensure disbursement (both voyage and owners) are properly accounted and funded. Monitor, review and analyze vessel performance and follow up with under- performing ships. Manage, coach and motivate Operation Executive / Senior Executive to perform on the job. Conduct operations briefing in office (when assigned) for Senior Officers before they join vessels. Assist to address and verify gaps as highlighted in NCR, inspections with special attention to MOC / Charterer requirements. Plan, attend and report findings pertaining to routine inspection / audit assignments to vessel. Coordinate with SQV with regard to any implementation of quality, health, safety and environmental initiatives. QUALIFICATION / EXPERIENCE Certificate of Competency (Master Class 1) 6 months command experience on relevant type of vessel or 3 years' experience as a Chief mate on relevant type of tankers or 2 years' shore experience as a Superintendent Good negotiation skills Incident / Investigation and reports making ability. Sire / Navigation audits skills.

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