Manager, RUN

About the role

CONTEXT: Our Customer Support team is dedicated to leveraging IVALUA procurement solutions for our customers post go-live. The RUN team, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts and is still growing in order to guarantee the satisfaction of a growing number of customers. ROLE: Here at Ivalua, we are currently looking for a Manager, RUN to develop and execute strategies that support maintenance goals of quality, SLA and customer satisfaction. You will be reporting to Director, RUN and you will be the first point of contact for Clients or Partners implementing Ivalua Solution. WHAT YOU WILL DO WITH US Run planning and stand-up meetings Monitor issue backlog and prioritize team deliverable toward SLA achievements Responsible for your maintenance team's efficiency, including reports, analysis and forecasts Communicate standards and best practices. Guarantee financial balance of your projects Meet with all other Run managers, directors and teams to review inter-dependency of all projects Perform scheduled and un-scheduled audits to ensure adherence to Ivalua's maintenance standards Support code review process Develop and execute strategies that support maintenance goals of quality, SLA and customer satisfaction Develop and manage preventive maintenance measures Build strong relationships with customers Address customer concerns in a proactive and responsive manner Review functional and design specifications to ensure full understanding of individual deliverables Ensure that validated deliverable (maintenance release) meet functional and design specifications and requirements Diagnosing customer problems and testing product patches Documenting product issues in Ivalua tracking system (extranet) Identify any potential quality issues per defined process and escalate potential quality issues immediately to management Isolate, replicate, and report defects and verify defect fixes YOUR PROFILE If you have the below experience and strengths this role could be for you:

Requirements

• Minimum 10 years of current/ prior experience in Microsoft technologies like C#, Asp.net, SQL server, React.JS in a software environment with progressive movement into leadership / management.
• Experience in Procurement / Spend Management/ Supply Chain is required
• Successful experience in audit, quality certification process, required knowledge of IT implementation projects and ideally who knows about procurement.
• PMP or PRINCE 2 certification - good to have
• Experience managing development teams in an agile environment.
• Previous experience managing outsourced projects/teams.
• To communicate priorities to team member and escalate to management
• Creative solving of technical problems - to ensure the ability troubleshoot defect with efficiency
• Technical understanding of software components and architectures
• Work on processes, work with the project teams to identify the problems in the processes, make recommendations and drive process changes in our organization.
• Preferred University degree in BE/BTech or master's degree in computer engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage.
• Soft Skills:
• Business process understanding
• Clear communicator (written and verbal) - to ensure ability to write incident forms.
• Ability to focus on deadlines and deliverables - ensures the ability to achieve SLAs
• The ability to work in a team and as an individual
• The ability to work under pressure and to tight deadlines
• Good judgement skills
• Natural curiosity
• WHAT HAPPENS NEXT
• If your application fits this specific position's needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals - apply today!
• Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!
• Our recruitment process is designed to assess your c

Additional Information

Manager, RUN (Pune - India) Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. Learn more at www.ivalua.com . Follow us on LinkedIn.

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