Contact Centre Agent

About the role

Job Description: Act as the first point of contact for the customers Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction Provide satisfactory explanation to customer and take remedial action where necessary Provide pro-active feedback to the customer to ensure that the committed ETA is respected Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems 1 Year Contract Job Requirements: At least two (2) years of relevant working experience in handling contact centre cases in a call centreor service industry environment. O level/higher NITEC Comfortable in taking calls in English and 1 other language Work Location : 1 Greenwich Dr Working Hours : Monday - Friday 8:30AM - 6:15PM or 8:00AM -5:45PM

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Company Intel

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