Hospitality Manager

About the role

Are you passionate about delivering exceptional hospitality and creating vibrant community spaces? Join us at Yarrow at Paramount Place - our brand-new high street restaurant located within a thriving retirement village in the heart of town - as a Hospitality Manager and play a key role in leading the food, beverage, and guest experience at this exciting new destination venue. As Hospitality Manager, you will oversee the full food and beverage operation, including restaurant service, events, and wider guest hospitality, ensuring Yarrow is welcoming, commercially successful, and tailored to both our residents and the wider public community. You'll lead a passionate team, uphold the highest service standards, and work collaboratively across departments to bring our vision to life: a world where everyone has the opportunity to age well. Key Responsibilities Lead all food, beverage, and guest services across Yarrow at Paramount Place Manage team recruitment, training, rotas, performance, and development Create a welcoming, vibrant atmosphere for residents, visitors, and town centre guests Support the successful launch and ongoing development of this brand-new venue Plan and deliver events in partnership with community and sales teams Ensure compliance with food hygiene, health & safety, and licensing requirements Support commercial performance including revenue, budgets, suppliers, and stock control Build strong resident and customer relationships; respond to feedback with professionalism Drive continuous improvement in service delivery and team operations The Ideal Candidate 3+ years of hospitality experience, with at least 1 year in a leadership role A passion for creating welcoming, inclusive hospitality environments Experience managing teams, rotas, budgets, and hospitality service delivery Knowledge of industry standards including food hygiene and alcohol licensing Strong organisational, communication, and problem-solving skills Ability to work collaboratively with diverse stakeholders Ideally, a Level 3 Supervisor Certificate and/or a Personal Licence (or willingness to obtain one) Our Values at RVG At RVG, we put people and community first. You'll join a supportive team in a values-led organisation that believes in: Age Well: Creating vibrant communities for healthy ageing Community: Building belonging through shared experiences Keep Improving: Always learning, always growing Invest Wisely: Making smart decisions for long-term impact Planet Positive: Acting sustainably and responsibly One Team: Succeeding together

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