Manager, Global People Relations Services

About the role

We are looking for a Manager, Global People Relations Services to lead and evolve our Global Employee Relations Services team based in Bangkok, with scope across Agoda's international offices. This role is critical in ensuring Agoda has a trusted, scalable, and high-quality employee relations service that supports business leaders and managers through complex employee situations while safeguarding fairness, consistency, compliance, and employee experience. The successful candidate will lead a team handling a broad range of employee relations matters, including performance concerns, misconduct, grievances, workplace issues, investigations, disciplinary actions, terminations, and change-related people matters. Beyond case management, this person will help shape how Agoda builds manager capability, improves decision quality, strengthens process discipline, and uses data and trends to continuously improve people practices. This is an ideal role for someone who brings strong employee relations depth, people leadership capability, operational rigor, and the ability to balance business pragmatism with sound judgment in a fast-paced, multicultural organization.

Responsibilities

• Lead and develop a global People Relations services team
• Manage, coach, and develop a team of People Relations consultants based in Bangkok and supporting Agoda's key office locations globally.
• Create a high-performing team environment with clear expectations for quality, responsiveness, professionalism, stakeholder experience, judgment, and documentation.
• Build team capability in case management, investigations, stakeholder advisory, process discipline, and risk identification.
• Allocate resources effectively across priorities and ensure service levels are met across varying case complexity and geographies.
• Deliver high-quality support on complex employee matters
• Oversee and advise on complex people relations cases across Agoda, including performance concerns, misconduct, grievances, disciplinary actions, investigations, involuntary exits, and employee matters arising from organizational change.
• Ensure cases are handled fairly, consistently, pragmatically, and with appropriate sensitivity to business context, legal considerations, employee experience, and Agoda values.
• Provide guidance on case approach, documentation standards, risk areas, recommendations, and escalation points.
• Strengthen case governance, consistency, and risk management
• Partner closely with Legal, Compliance, HR Business Partners, People leaders, and other specialist teams to ensure robust handling of sensitive and high-risk matters.
• Establish and maintain strong case governance practices, including intake, triage, ownership, escalation, documentation, and closure standards.
• Ensure globally consistent principles and quality standards while allowing for local legal and cultural requirements.
• Partner with Booking Holdings Global Investigation Services and internal stakeholders to ensure investigations are impartial, well-governed, and executed to a high standard.
• Enable better manager decisions and people management practices
• Coach and support managers in handling difficult employee situat

Additional Information

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: The People team at Agoda exists to help our business and employees thrive. We design and deliver people programs, practices, and services that enable Agoda to attract, develop, support, and retain exceptional talent in a high-performance, diverse, and fast-moving environment. Within the People organization, Global People Relations Services plays a critical role in supporting managers, employees, and People partners on complex employee matters. The team provides trusted guidance, case management, and operational support across a broad range of topics including performance concerns, misconduct, grievances, investigations, disciplinary actions, terminations, and other sensitive workplace matters. This team is not only responsible for resolving cases well. It also helps Agoda strengthen manager decision-making, improve risk management, identify patterns and systemic issues, and continuously enhance our people practices, service delivery, and employee experience.

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