Director, People Operations & Enablement

Responsibilities

• Build and lead a scalable People Operations function to support headcount growth in existing and new global locations.
• Design, implement, and continuously improve efficient people operations processes, covering onboarding, mobility, performance, exits, and everything in between.
• Identify process and tool inefficiencies, introduce new solutions, and drive change management initiatives to enhance employee experience and operational excellence.
• Oversee the operations of a shared service center, ensuring high-quality, compliant, and consistent HR service delivery globally.
• Develop and track key metrics and dashboards to measure the effectiveness and impact of People Operations programs; provide regular reporting to senior management.
• Partner with senior leaders, HR Business Partners, Talent Acquisition, Finance, Legal, and other stakeholders to align People strategies with business goals and ensure seamless cross-functional collaboration.
• Leverage data and analytics to inform decisions, drive improvements, and communicate impact at the executive level.
• Champion the adoption of new technologies and HR systems to automate, simplify, and scale People Operations.
• Foster a culture of innovation, accountability, and continuous improvement within the People Operations team.
• Ensure compliance with all relevant labor laws and HR best practices across jurisdictions.
• Influence and build a world-class People Ops team with informed best practices and first principles thinking.

Requirements

• We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
• Experience in a scale-up environment across multiple geographies.
• Prior experience leading and transforming a shared service center team.
• Adept at change management, metrics reporting, and identifying ways to measure success and outcomes.
• Willingness to take ownership, lean into the details, yet still pull-up to see the bigger picture.
• Experience in a global fintech or high-growth technology company.
• Prior experience with HR systems (e.g., Workday) and process automation.
• Track record of successful process optimization, onboarding program design, and exit management at scale.
• Experience navigating complex regulatory environments and supporting organizational transformation.
• Applicant Safety Policy: Fraud and Third-Party Recruiters
• To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email

Additional Information

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Airwallex? Share your experience