Service Manager, Commercial Electric

Responsibilities

• Lead the Service Team
• Direct daily operations for commercial electrical service work
• Manage service technicians, apprentices, and support staff
• Coach, train, and develop field personnel
• Create accountability around safety, productivity, and customer service
• Build a culture where people want to stay and grow
• Own Customer Relationships
• Serve as the primary point of contact for service customers
• Meet with facility managers, property managers, contractors, and business owners
• Resolve issues quickly and professionally
• Build long-term customer partnerships
• Identify additional service opportunities
• Run the Business
• Review incoming service requests
• Manage scheduling and workforce planning
• Monitor labor productivity, margins, and job costs
• Oversee estimates, proposals, and service agreements
• Ensure work is completed on time, on budget, and done right
• Drive Growth
• Support business development efforts
• Grow recurring maintenance agreements
• Expand existing customer accounts
• Partner with operations and leadership to increase service revenue
• Keep Safety First
• Enforce company safety standards
• Ensure OSHA compliance
• Promote a culture where every employee goes home safely every day
• What Success Looks Like
• After your first year:
• Customers ask for your team by name
• Service revenue is growing
• Technicians are engaged and productive
• Jobs are profitable
• Scheduling runs smoothly
• Safety performance remains strong
• Leadership trusts you to run the operation
• What You Need
• Required
• 5+ years of commercial electrical experience
• 3+ years leading electricians, technicians, or service teams
• Strong knowledge of commercial electrical systems
• Experience managing customer relationships
• Experience estimating and managing service work
• Ability to prioritize multiple projects and service calls
• Strong communication and leadership skills
• Valid driver's license
• Preferred
• Journeyman or Master Electrician license
• Service management experience within an electrical contractor
• Experience with ServiceTitan, Accubid, ConEst, NetSuite, or similar systems
• Experience managing maintenance contracts
• Sales or business development experience
• OSHA 30
• Compensation & Benefits
• We believe top performers should be paid like top performers.
• Benefits may include:
• Competitive base salary
• Performance bonuses
• Vehicle allowance or company vehicle
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Career advancement opportunities
• Why Join Us?
• We are building something special.
• Our service business is growing, our customer base is expanding, and we're investing heavily in people who want to make an impact.
• You'll have the autonomy to lead, the resources to succeed, and the opportunity to help shape the future of our service operation.
• If you're tired of bureaucracy and ready to lead a team that delivers exceptional work, we'd like to talk.
• Apply Today
• Submit your resume and tell us about:
• The size of service teams you've led
• Types of commercial facilities you've supported
• Revenue volume you've managed
• Why you're interested in leading a growing electrical service operation
• This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Titan Electric makes hiring

Additional Information

Titan is a leading national electrical contractor with locations in Florida, Georgia, Texas, North Carolina, Tennessee, and South Carolina. Titan maintains a strong reputation as a leading high-quality, customer-centric service provider which has resulted in strong financial growth since its inception in 2006. As a result, the company has become a trusted partner to its customers and suppliers and has established a proven track record of year-over-year growth. The company has significant opportunities to further penetrate its existing markets and expand into other geographies and service lines. If you're looking for a company where you'll spend your day sitting in meetings and updating spreadsheets, this isn't it. We're looking for a Service Manager who knows commercial electrical work, understands customers, and can build high-performing service teams. You'll lead electricians, project coordinators, and service operations while owning customer relationships, profitability, scheduling, safety, and growth. This is a leadership role for someone who can walk onto a jobsite, jump into a customer meeting, review a P&L, and help a technician solve a problem-all before lunch. If you're the person everyone calls when things need to get handled, keep reading.

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