Manager Customer Group

Requirements

• Required
• Bachelor's degree and/or equivalent experience
• Minimum 5 years produce supply experience
• Minimum 2 years direct or indirect people management experience
• Proven experience in growing business
• Ability to travel up to 25% based on customer needs.
• Preferred
• Able to assess and understand market opportunities and trends, and how market conditions impact business performance and financials
• Able to cultivate relationships

Benefits

Additional Information

C.H. Robinson is seeking a Manager Customer Group who thrives at the intersection of strategy, operations, and people leadership. In this role, you will drive financial and business performance for a regional customer group owning budgeting, profitability, and growth while translating insights into action. You will lead and develop a high-performing team, shaping talent, culture, and execution to deliver exceptional customer outcomes. In this role you will partner across the organization to identify opportunities, optimize processes, and elevate service excellence. If you're passionate about leading change, driving results, and building scalable success, this is your opportunity to make a meaningful regional impact. DUTIES AND RESPONSIBILITIES: The duties and responsibilities of this position consist of, but are not limited to, the following: Financial Management: Responsible for expense management and budgeting Read and interpret Branch/Team Financial reports and accountable for budgeting process; effectively communicate financial trends to direct reports and overall team Promote both growth and efficiency within the customer team; responsible for achieving or exceeding planned profitable net revenue, order count and efficiency metrics Responsible for developing and implementing processes that will reduce financial risk within the business Business Management: Responsible to lead all business planning functions for the customer team. Organize, plan, coordinate and collaborate with others on all phases of operations Utilize Navisphere to manage business processes and Cognos and other analytical tools to report on it Has a working knowledge of all CHR systems; utilizes command center and opportunity management, etc. Accountable for customer SOP development and maintenance for the region Prioritize and delegate work Work with the region's Managers and Network to identify new growth opportunities Collaborate with other regions and manager to share best practices and improve overall business Leadership: Staff management for regional customer team Manage performance reviews: employee goals, objectives and accountabilities Coach and give feedback, team building, leading change and delegation Manage Talent Planning and employee development processes Direct hire/fire responsibilities Understand and communicate CHRW's Compensation philosophy and process Account Management: Set the overall regional customer strategy and expectations of account management Ensure the customer team strategy and execution supports the overall vision of the region Set volume and margin expectations by ensuring all budgets and business plans are driven by value to the customer, innovation and supply/carrier/customer growth Work with capacity and supply managers to set standards for daily processes that drive excellence in operations and service Ensure compliance with corporate and account management policies and ensure that the team adheres to the account management minimum expectations, including command center and opportunity management usage, full system utilization (from an operational level) Ensure team understands and can clearly define/discuss CHR's 8 competitive advantages: People, Process, Portfolio of Services, Scale, Stability, Relationships, Network, Technology Ensure team understands and can clearly define/discuss CHR's 8 Core Services: Truckload, Intermodal, LTL, Air, Ocean, Customs, Sourcing, Management and Consulting Services Ensure team understands and can clearly define/discuss CHR's 6 components of Supply Chain Expertise: Regional and Local Grower Services Sourcing Transportation DSD Service Centers Consumer Manage current staffing needs of the regional customer group while working with the General Manager and corporate talent acquisition to forecast hiring demand Responsible to assure that recruitment and retention strategy is in place and implemented within the business Create a culture of continuous innovation through analyzing and understanding trends in the industry Implement account management processes and translate service line growth strategy to account management team Participate in building, and is accountable for, the account plan(s) Review account plans, budgets, SOPs, and account profitability for team member customer accounts on a regular basis Responsible for growth of CHR core service lines into accounts, value props, etc. Other duties or responsibilities as assigned according to the team and/or country-specific requirements

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