Product Manager, Client Portal

About the role

We're seeking a driven, analytically strong Product Manager to lead the continued evolution of Rightway's Client Portal - the customer-facing application that enables employers to access performance data, track implementation progress, collaborate with Rightway, and understand the impact of their pharmacy benefit. The Client Portal is an established product used regularly by our customers. Clients value the experience today and are eager for deeper analytics, more self-service insight, and greater transparency into implementation and renewal workflows. At the same time, our internal teams need more structured tooling to reduce manual processes and custom reporting. This role will take ownership of the Client Portal and help transform it into: A scalable self-serve analytics product that reduces reliance on custom reporting A structured implementation platform that improves launch transparency and efficiency A differentiated surface that strengthens client retention and supports sales conversations You will lead a dedicated squad of 3-4 U.S.-based engineers and a designer, working closely with Client Success, Implementation, Analytics, Sales, and Operations teams. This role is well-suited to an early-career PM (2-4 years of experience) who is excited to own a high-impact product, work deeply with data, and operate at the intersection of customer experience and operational efficiency.

Responsibilities

• Own the Client Portal Roadmap
• Define and execute the roadmap for the Client Portal, balancing customer insight, implementation efficiency, and internal operational scale.
• Prioritize initiatives that increase portal adoption and engagement across our employer base.
• Partner with leadership to evolve the portal into both a core customer experience surface and a strategic sales asset.
• Build Scalable, Self-Serve Analytics
• Design and ship intuitive dashboards that allow clients to explore pharmacy performance cost drivers, utilization trends and population health insights, Prior authorization and eligibility escalations, and program impact/ROI
• Translate complex healthcare and pharmacy data into clear, usable product experiences.
• Reduce reliance on custom analytics requests by building flexible, scalable reporting capabilities.
• Partner closely with data and engineering to ensure reporting accuracy, proper instrumentation, and long-term scalability.
• Create Actionable Clinical Insights ("Chase Lists")
• Partner with clinical teams to develop a high-signal workflow that supports outreach and behavior change, including:
• a prioritized, ranked "chase list" of members based on estimated intervention value
• member context (condition, medication usage) and clinically appropriate alternatives
• clear explanations that help clinical teams act confidently and consistently
• Ensure outputs are practical for real outreach operations (not just analytics), and iterate with fast feedback loops.
• Improve Implementation & Workflow Efficiency
• Create structured implementation tracking experiences that clearly outline required inputs and documentation, provide milestone visibility and launch readiness tracking, Improve transparency for clients and internal teams
• Streamline document sharing, renewal workflows, and ongoing client collaboration.
• Identify operational bottlenecks and convert them into durable product solutions.
• Improve implementation efficiency, measured by increased implementations per specialist.
• Drive Cross-Functional Execution
• Translate stakeholder needs into clear requirements, user stories, and measurable success metrics.
• Lead backlog prioritization and agile ceremonies for a remote squad of engineers and a designer.
• Partner closely with Client Success, Implementation, Analytics, Sales, Operations, and Legal teams.
• Use product analytics and customer feedback to continuously iterate and improve.

Requirements

• Required Experience
• 2-4 years of product management experience delivering digital products.
• Experience building or enhancing B2B SaaS products, dashboards, or workflow tools.
• Strong analytical foundation and comfort working with data to define metrics and evaluate impact.
• Demonstrated ability to ship iteratively in partnership with engineering and design.
• Preferred Experience
• Experience in healthcare benefits, PBM, pharmacy, or employer-sponsored health plans.
• Experience building analytics or reporting products.
• Familiarity with healthcare performance metrics, cost drivers, or outcomes measurement.
• Experience working closely with client-facing or operational teams.
• Traits That Set You Apart
• You are comfortable using data as a storytelling device - both internally and in customer-facing products.
• You bring structure and clarity to complex workflows.
• You have strong ownership instincts and follow-through.
• You are collaborative and build trust across commercial, operational, and technical teams.
• You are excited

Benefits

Additional Information

Location: Remote (EST/CST preferred), NYC area encouraged

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