Operations Manager 3PL

Responsibilities

• Operational Leadership
• Lead overall warehouse and logistics operations to ensure efficiency, cost-effectiveness, and high service quality
• Oversee inbound and outbound logistics, storage, and distribution activities
• Ensure all operations are performed in compliance with company SOPs, safety standards, and regulatory requirements
• Take full ownership of operational performance across all functions
• Performance & KPI Management
• Drive operational performance, productivity, and achievement of KPIs
• Prepare and monitor monthly performance reports and key metrics
• Identify operational gaps and implement improvement initiatives
• Continuously optimize processes to enhance efficiency and reduce costs
• People & Resource Management
• Manage workforce planning, scheduling, and resource allocation
• Lead, coach, and supervise warehouse staff to maintain productivity and discipline
• Develop a high-performance team culture with strong accountability
• Inventory & Process Management
• Ensure accurate inventory control and stock management
• Optimize warehouse layout, space utilization, and workflow efficiency
• Coordinate inbound/outbound activities to meet operational timelines
• Compliance & Safety
• Ensure compliance with safety, regulatory, and company standards
• Implement and enforce operational and safety procedures
• Proactively identify risks and implement mitigation plans
• Continuous Improvement
• Lead continuous improvement initiatives across logistics and warehouse operations
• Identify opportunities for automation, cost savings, and process enhancement

Requirements

• Minimum 8-10 years of experience in logistics and warehouse management (for senior-level role)
• At least 5-8 years of hands-on warehouse operations experience with supervisory responsibilities
• Skills & Competencies
• Strong leadership, people management, and decision-making skills
• Proven ability in strategic planning and operational execution
• Solid understanding of warehouse processes, inventory control, and logistics systems
• Strong analytical skills with experience managing KPIs and performance metrics
• Excellent problem-solving and continuous improvement mindset
• What moves you?
• At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
• To find out more about us visit www.careers.tollgroup.com
• You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Benefits

Additional Information

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com Location : Pelabuhan Tanjung Pelepas, Gelang Patah, Johor. Role Overview We are seeking an experienced and results-driven Operations Manager to lead and oversee end-to-end warehouse and logistics operations. This role is responsible for ensuring operational efficiency, cost control, service quality, and continuous improvement across all logistics activities.

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