National Customer Training Manager

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Permanent Role Open to Melbourne, Sydney or Brisbane Hybrid Ways of Working We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to have been named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women. Where the team fits in The National Customer Training Manager sits as part of our Consumer & Customer Group. Consumer & Customer is focused on creating more consistent, high-impact customer experiences across REA. Teams within the group partner closely with customers and internal stakeholders to drive adoption, usage, loyalty and long-term customer ROI across the REA portfolio. What the role is all about The National Customer Training Manager role focuses on top tier customers, franchises and ownership groups to develop, inform, inspire and embed REA product and value story to reinforce and assist with product uptake across wider sales team Create a 'one-to-many approach' with training, for in person, virtual events and on demand content Develop and execute a scalable customer training and engagement plan aligned with GTM initiatives and Loyalty initiatives and establish a way to track and measure reach Tap into the corporate sponsorship agreements via Industry Partnerships and create memorable, value based and consistent approach to the speaker opportunities Ensure key content creators within REA- economists/ research/consumer are factored into customer training Work with Loyalty to co-own the REA Ambassador program and leverage external partners to maximise customer training and engagement Build out webinar series and scope on demand solutions for customers at all stages of their journey Who we're looking for Proven experience in customer training, enablement, learning, or engagement roles, ideally within a commercial, SaaS, media, or multi-site/franchise environment Demonstrated success designing and delivering scalable one-to-many training programs across in-person sessions, virtual events, webinars, and on-demand content Experience building customer engagement or training plans aligned to go-to-market, loyalty, or retention initiatives Strong ability to translate product capability into clear, compelling value stories that drive customer understanding, advocacy, and product uptake Track record of working with enterprise, top-tier, or strategic customers, including franchise networks, ownership groups, or large sales teams Experience identifying and measuring the impact of training programs, including reach, engagement, and adoption outcomes Confidence partnering with senior internal stakeholders and subject matter experts to develop high-quality, insight-led customer content Demonstrated ability to create memorable customer experiences through events, speaker opportunities, sponsorships, or partnership activations Experience building or supporting ambassador, advocacy, or community-style programs that strengthen customer engagement Strong project management and stakeholder management skills, with the ability to balance strategic planning and hands-on delivery in a fast-paced environment The REA experience The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow. Some of our Perks & Benefits include: A hybrid and flexible approach to working Flexible leave options including, birthday leave and purchase additional leave Flexible parental leave offering for primary and secondary carers Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity Hackdays so you can bring your big ideas to life Our commitment to Diversity, Equity, and Inclusion We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch. Join our Talent Neighbourhood Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood! #LI-HYBRID

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