Senior Product Manager

About the role

About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Patchwork's Product Team resides within the Technology business area. The team is made up of Product Managers and Product Designers. Product Managers are responsible for creating and executing on informed, disruptive, and strategic product roadmaps that bring value to our customers and to the business and Product Designers are responsible for taking complex and often manual industry processes and translating them into intuitive, smart and usable experiences across our product suite. We work closely together as one Product Team to be a key driving force in bringing to market and evolving Patchwork's workforce management solutions. Working within a multidisciplinary team to execute with best practices, innovate, and expand Patchwork's value propositions throughout existing and new markets, and shape a culture of quality and expertise. All Product Managers at Patchwork own the outcome, lead with confidence on their products and must be highly empathetic, prioritise quality, and make informed decisions using data and insights. This role gives the autonomy to tackle the most impactful problems that make a positive difference in the lives of staff within the NHS. Senior Product Managers will work to embed design strategies and provide peer-to-peer technical design leadership within the Product Team. Responsibilities Technical Leadership Providing subtle leadership, guidance and mentorship to others, helping to define product strategies and solutions, embedding good practices, and sharing new ideas with the wider Product Team. Be a leader in agile processes by demonstrating ideal standards in gathering requirements, managing an agile backlog, writing user stories, and leading squad refinement sessions. Ability to lead from within a technical squad, across multiple cross-functional stakeholders, without authority. Product Management Defining your product area's strategic roadmap through multidisciplinary and continuous product discovery, and performance tracking. Defining and driving product outcomes through your roadmap, backlog, and collaboration cross functionally, specifically including the Client Operations teams. Driving strategic and tactical go-to-market and rollout activities through cross functional leadership and collaboration. Analytics & Insights Analysing and synthesising insights (e.g. user feedback, product data, sales pipeline, market intel etc.) to drive data-informed product decisions. Leveraging quantitative and qualitative insights, internal discussions, and external discovery to continuously prioritise and manage the backlog. Tracking and monitoring product metrics to measure product success for each target segment and market. Collaboration Demonstrating exceptional external stakeholder management, participating and leading in client meetings as required. Demonstrating exceptional internal stakeholder management collaborating cross-departmentally to gather requirements and communicating effectively with non-technical stakeholders to explain concepts and decisions. Working collaboratively with Technology to build an effective and open relationship and strong collaborative relationships with your agile squad(s). Working collaboratively with Revenue to support sales efforts and educate stakeholders on product capabilities, new features, and future roadmaps. Documentation Creating and maintaining documentation such as product 1-pagers and product requirement documents; and upholding good standards of technical documentation within the Product Team. Creating and iterating on internal docum

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