Customer Implementation Manager (d/f/m)

Responsibilities

• Own the customer data migration process end-to-end
• You take raw customer data, assess its quality, reformat it to Leapsome's requirements, and execute the upload. This covers employee records, historical attributes, user documents, document templates, absence histories, and onboarding and offboarding workflows.
• You work primarily in Google Sheets and use scripting tools like Google Apps Script to automate repetitive file sorting and restructuring. You spot inconsistencies before they become problems and know how to push back constructively when a customer's data isn't ready.
• Customer communication and consultation
• Coordinate between your stakeholders in CS, the Onboarding Team, the Sales Team and Product
• You provide constant feedback to our Product Team to make data migration smoother and self-serve.
• You actively look for ways to do migrations faster and more accurately, whether that's better tooling, smarter use of AI for data transformation and validation, or improving the templates and guides the team relies on. You don't wait to be asked: you bring ideas and help build them out.

Requirements

• You take ownership of complex, multi-layered data projects end-to-end
• You're highly proficient in Google Sheets and comfortable writing scripts (e.g. Google Apps Script) to automate repetitive data tasks. You don't manually do what can be systematized
• You have a sharp eye for data quality issues and catch inconsistencies early
• You put the customer at the center of your projects and enjoy customer communication
• You like discovering product features, and integrations, APIs and webhooks are not new to you
• You're organized and transparent
• You enjoy being a specialist others rely on
• You're curious about how systems connect. You actively look for integration opportunities that reduce manual lift and think beyond individual migrations toward scalable, repeatable processes
• You have a builder's mindset. You propose solutions, experiment with better tooling, explore AI-assisted approaches to data transformation, and help implement what you come up with

Benefits

Additional Information

What is Leapsome? Leapsome is the AI-powered people platform revolutionizing HR for modern teams . Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle - from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike. Our purpose is to make work fulfilling for everyone , and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement. Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market. It's an incredibly exciting time to join Leapsome and be part of reshaping the future of work!

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