Reservations Agent (Full-time)

Responsibilities

• Book and enter room reservation requests using the Property Management System (Opera)
• Assist with Group Reservation and Wholesale Reservation areas where needed, including but not limited to accurately entering group rooming lists and wholesale manifest
• Ensure calls and emails are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
• Take ownership of guest's requests and inquiries, ensuring follow up according to the hotel's standards in a timely manner
• Review daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). Communicate with Front Office/Guest Services team to ensure requests are followed through
• Update reservations ensuring a flawless check-in and check-out process
• Ensure revenue is maximized by up-selling guest rooms, recommending hotel facilities, and actively participating in monthly departmental sales promotions
• Liaise with Sales and other departments to complete necessary tasks
• Assist Reservations Manager to monitor the day-to-day operation
• Be knowledgeable of the island, our resort and its offerings in order to be our guests' trusted guide
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
• Promote and enforce health and safety awareness as well as have a complete understanding of the emergency procedures
• Follow hotel and departmental policies, procedures and service standards
• Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.
• Your experience and skills include:
• 1 year customer related experience required
• Previous Property Manager System experience preferred
• Must be able to speak, read, write and understand the English language
• Requires good communication skills, both verbal and written
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
• Must possess basic computational ability
• Must possess computer skills, including, but not limited to, Microsoft Office applications
• Experience with Property Manager System (Opera) and Central Reservation System (Opera) is highly preferred
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment
• Strong interpersonal and problem solving abilities
• Must possess a problem-solving mindset: be able to anticipate, prevent, and identify area of opportunities and resolve them as necessary
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments
• Must possess outstanding Sales and guest service skills
• Education
• High School diploma (or equivalent) and/or vocational training
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• Join our 'ohana today : Visit our website to learn more about living and working for Fairmont Hawai'i. www.fairmonthawaiijobs.com
• Why work for Accor?
• So you can discover a world where life pulses with passion!
• Hospitality is a work of heart! #fairmontcareers #alwayskealani

Benefits

Additional Information

All guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent , where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. Hourly Rate: $30.21

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