Communications Officer

Requirements

• Knowledge, skills & ability :
• Clear and concise written oral communications
• Articulate and responsive to colleagues
• Demonstrates a high level of accuracy, even under pressure
• Department policies and procedures
• Department and state record systems and appropriate reporting forms
• Technical communication equipment, e.g., NCIC/VCIN terminal, CAD terminal, Fax machine, etc.
• Employ radio communication procedures
• Operate various pieces of office equipment, e.g., typewriter, telephone, laser printer, standard printer, paper shredder, and computer
• Maintain written and recorded radio and telephone logs and tapes
• Answer police and switchboard telephone lines
• Monitor and maintain applicable equipment in the communications area
• Run criminal history checks
• Properly file criminal history checks
• Issue and maintain sign-in and sign-out records of portable radios, keys, and controlled forms
• Monitor and operate the NCIC / VICN teletype terminals
• Monitor and operate computerized alarm reporting systems
• Prepare, type, and distribute necessary reports and forms, and maintain files
• Education & experience :
• H.S. Diploma or GED required
• Some experience as a communications officer preferred
• WORK HOURS : 8 pm -8 am. 2-2-3 schedule, rotating weekends
• SALARY STRUCTURE :
• Pay Grade 4 (Starting at $22.35/hour)

Benefits

Additional Information

Job Description Applicants who are currently Virginia-certified through DCJS will not be required to take the National Dispatcher Selection Test. You will be notified of the date/time and location of the testing. Non-certified applicants will be required to take the written test. JOB DUTIES/RESPONSIBILITIES: Receive complaint, emergency, service and information calls and initiate Offense/Complaint/Incident Reports, dispatching necessary manpower Classify complaints, incidents and calls for service Dispatch police officers to respond to calls Record information on calls onto log or in computer Relay information and requests for assistance from and to on-duty police officers, security officers, and other emergency service providers as necessary or required Provide information and assistance to the general public, University faculty, staff, students and departmental personnel Maintain, update, and post various logs as required on each shift Contact University Facilities by telephone to report emergency maintenance problems Issue visitor and overnight temporary parking permits Train newly hired communications officers Promote positive community relations in the performance of job duties Physically perform all other communications related duties as outlined in the Departmental Directives Perform all other duties, responsibilities, and tasks as assigned CONTACTS: Frequently inter-organizational and outside customer / vendor contacts. Part of a team who represents the organization. Monitors activities and communicates information across the organization SUPERVISION EXERCISED: None WORKING CONDITIONS/PHYSICAL EFFORT: Office environment

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