Senior Relationship Manager

About the role

Flywire is seeking a motivated and strategically minded Senior Relationship Manager (RM ) to join our team and support our existing portfolio of education clients. As a trusted partner, the Sr. RM will work closely with client stakeholders to understand their goals, drive adoption of Flywire solutions, and deliver exceptional service. This role is critical in building long-term, value-driven relationships that increase utilization, uncover new opportunities, and ultimately drive retention and revenue growth.

Responsibilities

• Serve as the primary relationship owner for an assigned client portfolio, fostering strategic and operational partnerships across multiple campus offices.
• Partner with Sales, Implementation, Client Optimization and other teams to design and execute strategies that maximize adoption and expand Flywire's wallet share.
• Develop strategic account plans that document client objectives, goals, and growth opportunities.
• Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams.
• Oversee product implementation and rollout, ensuring a smooth client and payer experience.
• Collaborate with internal teams to identify process improvements, recommend solutions, and escalate as needed.
• Adopt a data driven approach, working alongside Client Analysts, to spot potential risks before they materialize.
• Deliver high-quality presentations and communications to client stakeholders, including senior executives.
• Here's What We're Looking For
• At least 7 years of experience in relationship management, account management, or consultative sales.
• Bachelor's Degree in Business, Communications, Marketing, or a related field.
• Strong commercial drive and ability to identify, diagnose, and solve client business challenges.
• Excellent communication and presentation skills, with the ability to build credibility across all levels, including executives.
• Proven success in managing contract renewals and negotiations.
• Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously.
• Problem-solving and project management skills with a proactive, data-driven approach.
• Experience in higher education and/or fintech preferred.
• Salesforce or other CRM experience a plus.
• Willingness to travel ~25%.

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