Holiday Assistant Planner Supervisor

Responsibilities

• Holiday Oversight: Oversee guest holiday planning and activity coordination.
• Team Leadership: Supervise daily operations of the Holiday Assistant Planner team.
• Guest Interaction: Ensure personalized guest service and effective handling of special requests. Support VIP guest handling and service recovery.
• Communication: Liaise with other departments to ensure seamless guest experiences.
• Reporting: Monitor service quality and report operational issues to management.
• Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.

Requirements

• High School diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Positive demeanor and polished appearance.
• Working Conditions:
• Full-time position
• Rotational shifts including evenings, weekends, and holidays
• Your team and working environment:
• In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
• Note: Customization may be included for any specific local or legislative requirements, such as work permits
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Benefits

Additional Information

Position Summary: Rixos Phu Quoc is seeking a proactive and service-oriented Holiday Assistant Planner Supervisor to manage daily operations and ensuring smooth delivery of guest holiday experiences

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