Senior User Researcher

About the role

At Credit Genie, we build financial tools that improve people's lives - and research ensures we're solving the right problems. We're looking for a Senior User Researcher to lead how we understand our customers, their needs, and opportunities to improve. You'll own the full research lifecycle, from discovery to delivery, using a mix of qualitative and quantitative methods. This role requires someone who combines strong research rigor with creativity, moves quickly, and enjoys engaging directly with customers.

Responsibilities

• Own research strategy and roadmap for key product areas, prioritizing based on impact and risk.
• Design and execute end-to-end studies, from scoping through synthesis and activation.
• Conduct customer interviews, usability testing, surveys, and feedback sessions to uncover insights.
• Blend qualitative and quantitative data to develop clear, actionable recommendations.
• Partner cross-functionally with Product, Design, Engineering, and Data to influence decisions.
• Translate research into compelling insights, frameworks, and artifacts that shape product direction.
• Advocate for the customer in roadmap and strategy discussions.
• Contribute to research operations, best practices, and mentorship.

Requirements

• 5-8+ years of UX/User Research experience in product environments.
• Strong mixed-methods expertise (qualitative and quantitative).
• Proven ability to lead customer interviews and research initiatives end-to-end.
• Excellent study design, analytical thinking, and communication skills.
• Experience with common research and analytics tools.
• High ownership, strong judgment, and ability to operate in ambiguity.
• Bachelor's degree in a relevant field or equivalent experience.
• Fintech or regulated industry experience.
• Experience with advanced research methods (e.g., segmentation, experimentation).
• Background in building or scaling research practices.
• Success in this role
• Research meaningfully influences product strategy and decisions.
• Strong, ongoing feedback loops with customers.
• Faster, more confident decision-making across teams.
• High engagement from cross-functional partners.
• Growth opportunities
• Expand research across multiple product areas.
• Build and lead a research team.
• Shape Credit Genie's research practice and culture.
• Benefits and Perks
• Our goal is to provide a comprehensive offering of benefits and perks that promote better financial, mental, and physical wellness.
• Here are some highlights of our benefits and perks offerings, feel free to ask your recruiting partner for more details on our comprehensive offering for employees.
• 100% company-paid medical, dental, and vision coverage for you and your dependents on your first day of employment.
• Receive up to $100 per month in fitness reimbursement or enjoy a complimentary full membership to LifeTime Fitness or Equinox.
• 401(k) with a 3.5% match and immediate vesting
• Meal program available for both lunch and dinner
• Pre-tax benefits, including a $1,000 HSA match
• Life and accidental insurance
• Flexible PTO

Benefits

Additional Information

Company Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term financial stability. Founded in 2019 by Ed Harycki , former Swift Capital Founder ( acquired by PayPal in 2017 ). Backed by Khosla Ventures and led by industry pioneers from companies such as; PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions.

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