Customer Service Officers (Many Vacancies)

Requirements

• Diploma / NITEC / GCE 'O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
• Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
• Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:
• Position applying for
• Current remuneration
• Expected remuneration
• Notice period
• John Goh Meng Chye
• EA License No : 06C4642
• EA Reg No : R1102621
• We regret that only shortlisted candidates will be notified.

Additional Information

Outbound Call Associate - Proactive contact and engage customers to gather critical information through survey activities - Meet and achieve the individual and company's key performance indicators - Acquire a strong knowledge of the products and services, culture and processes - Provide quality customer service and prompt follow-up to customers over the phone and/or email - Listen to customers' needs, probe to redirect to the intent of the question and offer alternative solution - Resolve customer queries efficiently and escalate issues promptly - Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance - Other duties as assigned by Team Lead and/or Branch Head

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