Client Service Supervisor

About the role

A company to be proud of We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information. We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative sol

Additional Information

JOB DESCRIPTION Location: Beijing In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. We give you a world of potential Employee share plan is a new compensation reward tool used by companies to attract and retain talented people. We are the largest global provider of employee share plan administration in the world, and we are now looking for experienced talents to join our client service team in Beijing. This is a great opportunity for individuals who want to learn share plan knowledge and develop their operations skills. We offer you the platform to develop your career while delivering excellence to our stable and expanding client base. A role you will love The Supervisor is primarily responsible for handling more complex tasks and auditing basic operation tasks done by Client Service Associate and Senior Client Service Associate. You will also assist team leaders with supervising and training CSAs and SCSAs, therefore beginning to gain exposure in team management and leadership responsibilities. Some other key accountabilities will include: Carry out more complex plan admin duties in a timely manner and with accuracy, namely - Responding to internal/external ad-hoc clients request (more advanced level and difficult routine questions) - Plan sponsor communications (routine and ad-hoc tasks) - Employee communications (ad-hoc/difficult request) - Non-standard trade orders management (manual offline) - Data management (large volume with complex process) - Website management Follow direct reporting manager's instruction with updating procedure documents and checklists. Manage external client projects and internal UATs. Follow direct reporting manager's instruction to conduct auditing of CSAs and SCSAs' work and fulfil the required supervising responsibilities. Follow direct reporting manager's instruction to provide relevant trainings to SCSAs and CSAs; Also Host Onsite training sessions (in Mandarin) to participants. Follow direct reporting manager's instruction to monitor performance of SCSAs and CSAs and provide regular feedback to direct reporting manager at catch-up sessions. What will you bring to the role? To be successful as a client service supervisor, you will have excellent operation service and interpersonal skills. You will be passionate about the development of your team by providing guidance and coaching support. We encourage you to apply even if you don't meet every single requirement; we value diverse backgrounds and a passion for people development. Some other key skills required for the role: About 3 years of data processing or operation service experience in Financial Service industry. Customer focused with excellent communications skills. Strong problem-solving skills, detail-oriented, self-motivated and has a strong sense of responsibility. Demonstrate initiative, organizational and time management skills. Proficiency in MS Office, excellent English and Mandarin required with Cantonese an advantage Rewards designed for you Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Computershare? Share your experience