Innovation & AI Manager

Responsibilities

• Identify where AI can be leveraged internally (e.g. automation, knowledge assistants, analytics) and externally (e.g. member facing tools, exam insights, CPD personalisation).
• Work with business units to map needs, pain points, and opportunities to AI enabled use cases.
• Evaluate opportunities based on ROI, user value, and feasibility.
• Facilitate sessions with staff, digital teams, UX specialists, and business stakeholders to capture new ideas and prioritised concepts.
• Translate ideas into well defined problem statements and value hypotheses.
• Document and share outputs to shape the digital and innovation roadmap.

Requirements

• Proven experience in digital innovation, AI, automation, or emerging technology roles.
• Track record of running discovery workshops, design sprints, or ideation sessions.
• Experience scoping and running AI pilots/POCs and assessing impact.
• Experience balancing internal productivity tools and external customer facing digital services.
• Background in Agile or experimental/delivery focused environments.
• What you can expect from us
• We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind:
• A generous 9% pension
• Healthcare cash plan
• Private Medical Insurance
• Life assurance at 4x your salary
• 24 days' holiday, and the option to buy or sell extra days
• Hybrid working
• Everyday savings through gym discounts, travel loans, and retail perks
• Enhanced family leave, including up to 6 months on full pay
• Ongoing wellbeing support, including access to CABA
• A paid day each year to volunteer for a cause that matters to you
• It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below.
• Additional Information
• We reserve the right to close this vacancy earlier than the advertised closing date if we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

Additional Information

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold Direction 2030 strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. We're looking for a AI and Innovation Manager to join our team in Milton Keynes on a permanent basis. This role offers a salary of £65,000 - £80,000 with a hybrid working pattern. To lead ICAEW's AI and innovation agenda by driving discovery, experimentation, and delivery of AI enabled and digital solutions. The AI & Innovation Manager identifies opportunities for both internal facing AI products (to support staff productivity, automation, and insights) and external facing AI products (to support students, members, and firms). The role is responsible for validating return on investment, piloting emerging technologies, and collaborating with Product, UX, and business stakeholders to ensure innovation translates into measurable business and user value.

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