Renewal Manager, Mid-market (Individual Contributor)

Responsibilities

• Run a portfolio of Mid-market customer accounts in UK&I, engaging proactively a minimum of 180 days before renewal to secure continued partnerships.
• Drive the complete renewal cycle - from forecasting and negotiation to closure - ensuring a flawless customer experience.
• Identify and qualify expansion and upsell opportunities during renewal discussions, collaborating with account executives and customer success managers as needed.
• Build positive relationships with customer stakeholders and articulate the ongoing value of Elastic's AI-powered search solutions.
• Communicate renewal status, risk, and forecast updates with precision in Salesforce (SFDC) and other reporting tools.
• Partner cross-functionally with sales, legal, operations, and customer success to streamline processes and resolve challenges swiftly.
• Stay informed on new product capabilities to educate customers on the evolving Elastic value proposition.
• What You Bring:
• Proven success managing Mid-market renewals or account portfolios in a SaaS subscription environment for UK&I market
• Deep understanding of renewal and retention processes, including forecasting, risk mitigation, and negotiation.
• Excellent communication and relationship-building skills across technical and executive audiences.
• Ability to independently manage multiple renewal cycles and prioritize strategic engagements effectively.
• Knowledge of Salesforce (SFDC) and data management standards.
• A customer-focused attitude with a proactive approach to creating value and identifying growth opportunities.
• Passion for technology, analytics, and open source solutions.
• Fluent in English
• Bonus Points;
• Prior experience in a renewals-specific or Mid-market account management role.
• Familiarity with Enterprise Search, Log Analytics, Security, APM, or Cloud solutions.
• Experience working in a data-driven, cross-functional environment with strong commercial ownership.
• Additional Information - We Take Care of Our People
• We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave
• Applicants have rights unde

Benefits

Additional Information

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role: Elastic, the Search AI company, is seeking a Renewals Manager (Individual Contributor) to lead all aspects of Mid-market customer renewals and drive long-term retention and growth. This individual contributor role is a key part of our customer success organization, passionate about ensuring timely renewals, identifying upsell opportunities, and reinforcing Elastic's value with our largest customers.

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