Real Time Ops Infrastructure Specialist Associate

Responsibilities

• Assist in the installation, maintenance, and repair of computer hardware and peripherals. Support senior specialists by helping set up new equipment and troubleshooting basic issues under supervision.
• Assist in installing, updating, and patching operating systems, firmware, and software packages.
• Assist in performing system reboots.
• Utilize process documentation for all job tasks
• Maintain accurate and detailed change management records
• Input network settings and perform basic network troubleshooting.
• Assist in performing computer system backups and restorations
• Work with and maintain virtual computing environments
• Support user account access, password management, and problem ticket resolution
• Help support control center technology such as video walls, dispatch consoles, and EMP protection
• Analyze and initiate resolution of control center environmental issues, such as power and HVAC
• Monitor and engage with the latest industry trends and technology
• Provide after-hour support as needed in an on-call rotation
• Learn and consider OT Infrastructure risk and impact to the SCADA/EMS system and the Bulk Electric System
• What You'll Have:
• Education:
• Minimum of an Associate's degree in an applicable area OR
• equivalent education and experience of a high school diploma/GED and 2 years of relevant experience in an applicable area or certification in an applicable area.
• Applicable areas defined as: IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMS/EMS/OMS/SCADA. Bachelor's degree is strongly preferred.

Requirements

• No additional experience beyond that listed in education is required.
• Licenses/Certifications:
• CompTIA A+ or other Computer Science certification preferred.
• Additional Requirements:
• Over-time, on-call assignments, and occasional travel may be required.
• In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
• Compensation Data
• Compensation Grade:
• SP20-006
• Compensation Range:
• $74,551.00 - $93,188.50
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Benefits

Additional Information

Job Posting End Date 06-25-2026 Please note the job posting will close on the day before the posting end date. Job Summary The Real Time Operations Infrastructure Specialist Associate establishes a foundational understanding of Transmission Operation Systems infrastructure and processes and will involve various assignments related to planning, building, and maintaining IT/OT Infrastructure systems (hardware and software) for critical 24/7/365 real-time operations facilities. This role is responsible for low-level infrastructure tasks under the guidance of senior team members, referring to technical documentation for support, configuration, regulatory compliance, and monitoring system performance to resolve issues. Job Description

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Company Intel

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