Salesforce CRP Tech Lead

Requirements

• Basic Qualifications are the mi

Additional Information

Reporting to the Service Owner, CRM Consulting Services, the Salesforce CRP Tech Lead will be responsible for the development and functional expansion of the Catalog, Registration, and Payment (CRP) module of Harvard's Learning Experience Platform (LXP). The LXP has been created to allow groups across Harvard to deliver best-of-breed online education programs. The Salesforce-based CRP module is intended to be a central service, integrated with the LXP, to allow Harvard groups that do not have their own registration and payment system to offer their LXP courses for sale, direct to individual customers or through business-to-business contracts. The CRP recently launched with a baseline set of functionality to allow individual purchases of a core set of online courses. Even in that MVP form, the CRP ecosystem includes Salesforce Service Cloud for customer support, Experience Cloud for customer-facing functions such as registration, Certinia (FinancialForce) for financial management, and integration with Marketing Cloud for mass email. The CRP Tech Lead will be responsible for developing a technical roadmap and architecting individual features to best make use of this infrastructure, and to expand the CRP to support more complex B2C prospecting and sales models; growth into B2B sales (core CRM), contract, and access management; and adoption of the CRP by more groups within Harvard through a multi-tenant data access model. The CRP Tech Lead will need excellent Salesforce technical skills, broad knowledge across areas such as marketing and finance, and the people and organizational skills to manage multiple stakeholders with competing priorities in a rapidly-evolving, start-up mentality role. At a technical level, robust knowledge of Salesforce sharing and permissions, dynamic forms, Experience Cloud, Lightning Web Components (LWCs), and Apex enterprise architecture for handling data at scale including asynchronous Apex, triggers, logging, and testing, are all a must. The position will have regular involvement with integrations to and from other Harvard systems; with DevOps tools, source control, and deployments; and with Salesforce areas such as Marketing Cloud integration. Experience with the Certinia (FinancialForce) managed package and with accrual accounting are highly desirable, along with knowledge of modern online marketing practices anchored by Google Analytics. The Salesforce CRP Tech Lead will be a people-focused role, leading and participating in governance activities to scope and prioritize the ongoing system enhancement needs of University customers, working alongside project sponsors as well as a Product Owner and Manager, and managing a small agile development team. As such this position requires the ability to explain technical options to a non-technical audience, to work regularly in a collaborative manner, and to independently analyze and solve problems, escalating issues when appropriate. The Salesforce CRP Tech Lead will join a growing HUIT CRM Services team that supports a variety of different Salesforce needs across the University, offering numerous possibilities for professional development. They will also be joining a large and diverse Salesforce community at Harvard with many opportunities for learning, including an internal user group. Harvard University IT is committed to professional development and offers formal and informal trainings and learning opportunities on a regular basis. Job-Specific Responsibilities: Lead the technical product roadmap, understanding and communicating scope, dependencies, priorities, and level of effort for planned future work and adjusting as new priorities emerge. Ultimate responsibility for translating business requirements into a technical architecture and solutions, documenting requirements and solution design, creating prototypes, presenting demos, and conducting end-user training where necessary. Represent the CRP team as its technical leader in a variety of scheduled meetings as well as ad-hoc sessions with customers, prospective tenants, and other members of the extended team. Lead a team of external developers, working with the CRP Product Manager to plan sprints, refine work, and offer guidance when needed. Act as the CRP team's subject matter expert to define and consistently implement best practices with regards to Salesforce system configuration, development, testing, deployment, data integrity, information security, stability, etc. Design, develop, and deploy new features and feature enhancements using the full range of Salesforce development tools including Apex, Flow, and LWC. Define and implement a release strategy; lead code reviews and serve as release manager for scheduled and off-schedule feature releases and fixes. Support and maintain integrations with internal and third-party solutions. Assist the team with identifying and resolving time-sensitive tenant and end-customer issues.

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