Product Consultant, Channels CX

About the role

Grade Level (for internal use): 07 The Team: You will join a global, collaborative, and professional team where you will be able to gain broad knowledge within the financial world and beyond and work with expansive datasets including Market data, Fundamental data, ESG, Ratings, and more! Responsibilities and Impact: You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data, and the industries we cover. You will integrate into a group with high expectations and can expect to have a significant impact on our customers' experience. Your position will be the critical link between the end-user and our products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Channel Solutions Product Consultant, you will be providing the best and most efficient ways for our clients to achieve quality results. You can find more information on our main product, Xpressfeed, here: https://www.spglobal.com/marketintelligence/en/solutions/xpressfeedtm Respond to inquiries for data feed and cloud service clients Improve your technical expertise with SQL, Snowflake, MS Excel, AI-generative tools amongst others. Build data expertise on various dataset offerings (Financials, M&D, Estimates, Ratings, Textual Suite etc.) Provide professional, timely, quality support of our ever growing suite of products Documentation of newly found solutions and product updates Collaboration with internal teams across the global organization to answer client concerns, and route improvement requests and sales leads Staying current on existing and newly developed product offerings

Requirements

• Relevant academic background in Finance, Business, Accounting, Economics or related field
• Working knowledge of SQL, and AI tools
• Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement
• Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask and prioritize effectively
• Team-player mentality with collaboration skills
• Flexibility for changes in a dynamic environment
• Advanced Excel experience
• Desire and aptitude for continuous learning
• Must be amenable to work on night shifts
• 0-2 years working experience in a finance or data related position
• Knowledge of investments including private equity, public equity, fixed income, ETF's, mutual funds, commodities, etc.
• Advanced SQL experience
• Intermediate Python/R skills
• Proficiency with Capital IQ Platforms/Products
• About S&P Global Market Intelligence
• For more information, visit www.spglobal.com/marketintelligence .
• What's In It For You?
• Our Mission:
• Advancing Essential Intelligence.
• Our People:
• Our Values:
• Integrity, Discovery, Partnership

Benefits

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