Service Zone Leader

About the role

Job Description Routine Maintenance Conduct regular inspections and preventive maintenance on elevators according to the established schedules Identify and rectify issues promptly to minimise downtime and enhance the longevity of equipment. Emergency Repairs Respond promptly to emergency repair calls and address issues efficiently to restore elevator functionality Collaborate with team to troubleshoot and diagnose complex problems Compliance and Safety Stay abreast of industry regulations, safety standards and building codes Ensure that all maintenance activities adhere to safety protocols and comply with relevant standards Technical Expertise Stay informed about advancements in elevator technology and apply knowledge to enhance system performance Documentation Maintain accurate and detailed records of maintenance activities, inspections and repairs. Generate comprehensive reports for management and clients, detailing work performed and recommendations Customer Service Provide excellent customer service by addressing customers' concerns professionally. Communicate maintenance schedules and updates to customers in a clear and timely manner Team Collaboration Work closely with the maintenance team to coordinate activities and ensure efficient use of resources Provide support and guidance to junior maintenance staff Continuous Improvement Proactively identify opportunities for process improvement and implement best practices Contribute to the development and implementation of training programs for maintenance staff Job Requirements Possess strong understanding of elevator systems, controls, and associated technologies Strong troubleshooting and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and in a team Proficient in using maintenance tools and equipment Knowledge of Code of Practice for Installation, Operation and Maintenance of Electric Passenger and Goods Lifts (e.g. SS550:XXXX) Knowledge of safety procedures and protocols Ability to use Microsoft Office is a must Technical certifications related to elevator maintenance is a plus

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