Customer Representative

Benefits

Additional Information

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Department: Patient Financial Services Works under the supervision of the Director of Patient Financial Services. Investigates complaints. Follows up on patient inquires regarding billings while providing courteous patient relations service in a confidential manner. Performs other duties as assigned. Greets patient and public politely. Documents, investigates and resolves patient inquiries regarding billings while providing courteous patient relations service in a confidential manner. Enters detailed comments into the computer system. Is vigilant of co-member's desk when vacant. Interprets for non-English speaking patients/public. Processes incoming mail. Processes appropriate adjustments in a confidential manner with appropriate documentation/signature. Interacts with Patient Relations and Administration regarding accounts. Receives patient problems from business services staff. Maintains records and files account transaction, hard copy and computer system. Answers inquiries accurately and courteously. Education: High school education or GED. Licensure: None. Experience: One (1) or more years' experience in medical billing, including medical terminology, computer experience and guest relations. The hourly rate for this position is $33.27 - $40.03. The range displayed on this job posting reflects the target for new hire salaries for this position. Job Specifications: ● Union: NUHW ● Work Shift: Day Shift ● FTE: 1.0 ● Scheduled Hours: 40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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