Area Manager - Field Operations

Responsibilities

• Client Services
• Provide leadership and corporate client support vis i on to their respective geographic area
• Ensure corporate OKRs are successfully communicated, tracked , and met at all levels of the area teams
• Develop a knowledge base of client business, organization , and objectives to ensure high client satisfaction
• Cultivate successful interdepartmental relationships ensuring growth of area
• Communicate company initiatives including product updates, new features, and functionality to full A rea team
• Always build and cultivate excellent client relationships be ensuring clarity and sharing best practices
• People Management
• Evaluate and manage employee efficiencies and performance
• Provide ongoing coaching , mentoring and leadership to the Area team , including the completion of annual performance reviews
• Monitor service levels and provide ongoing feedback to hit established targets
• Continuously optimize client account team assignments, based on performance
• Participate in area budget and staff management (Area time off in lieu and Travel & Entertainment budgets)
• Product and System Support
• Remain current with software and new features and how they impact clients
• Able to provide support and best practices to the client for all TM products
• Organize and monitor product and new feature rollouts to regional client base
• You are t o also adhere to quality management, safety and environment company policies .
• Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties and responsibilities as needed.
• WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Bachelor's D egree is preferred in a relevant/equivalent field
• Minimum of 5 years' experience with the Ticketmaster System
• Experience in fast-paced , high-volume environment that is service-oriented
• Proven ability in a leadership capacity, with experience leading/influencing teams
• Advanced knowledge of TM products and applications such as Archtics, Host , TM1 , etc.
• Exceptional verbal and written communication and organizational skills , along with advanced presentation skills
• Proficient knowledge of Microsoft Office Suite products and Salesforce
• Demonstrated ability to troubleshoot , and have a solutions-oriented mindset
• Strong project management skills with the ability to adapt and be flexible, as needed
• YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
• Business Acumen - You understand and can apply general business concepts, using previous experiences and external networks to inform current approach and predict future challenges.
• People Management - Demonstrated ability to select, manage, and lead a team in a growth oriented, fast-paced and changing environment , while leading by an example and effectively working with and through others.
• Organizational Skills - Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).
• Winning Teamwork

Benefits

Additional Information

Job Summary: JOB DESCRIPTION - AREA MANAGER, FIELD OPERATIONS Location : Perth, Australia Division : Support & Operations Line Manager : Director, Field Operations Contract Terms : Permanent , 3 8 hours per week THE TEAM We're fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else!), we're enriching lives one amazing experience at a time. And we think that's pretty amazing . If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team. THE JOB Th is role is responsible for managing all client support functions within their designated area /region, along with working in tandem with other various Ticketmaster departments to ensure high market satisfaction for internal and external client s . It's expected this role ensures client satisfaction is a top priority through standardized communications, practices, and process/protocols. In addition, this role will provide direct leadership to the region under their responsibility , while working collaborati vely with other Area Managers, central teams, Australian Sales department , and so forth. This ensures client satisfaction through standardization of communication, practices and processes.

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