Planner/Works Programmer
External
Mears · Tower HamletsPrepare for this interview
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Responsibilities
- Schedule operatives and subcontractors to ensure resources are used efficiently and repairs are completed on time.
- Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
- Manage the repairs inbox, dealing with emails from tenants and the client.
- Handle damp and mould cases, speaking with tenants to assess whether their property is high-risk, liaising with the client, and issuing any required follow-on letters.
- Support the use of IT systems, ensuring operatives update their PDAs and that schedule-of-rates codes are entered correctly.
- Communicate clearly and professionally with residents, operatives, and stakeholders to keep all parties informed.
- Work closely with administrators, supervisors, and contractors to deliver a seamless service.
- Provide cover for other planners when required and attend meetings or training sessions as needed.
- Always Adhere to company policies and Health & Safety requirements.
- Assist with reporting and performance monitoring to ensure KPIs and targets are achieved.
- Help prioritise emergency and urgent repairs to minimise disruption for residents.
- Maintain accurate records, data, and documentation for audits and compliance purposes.
- Support continuous service improvement by suggesting ways to streamline planning and scheduling processes.
- Role Criteria:
- Pervious Planning experience
- Experience in Building maintenance processes
- Experience in Social housing
- Experience working in a fast-paced, pressurised environment
- Strong IT skills with the ability to use job management and scheduling systems
- Excellent time management, organisational, and communication skills
- A customer-first approach with the ability to handle challenging situations
Benefits
Additional Information
Annual salary: up to £29,856.80 Planner Location: Tower Hamlets Full time / Permanent Salary: £29,856.80 Per Annum Hours: 42.5 hours Monday - Friday Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team. You'll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.
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