Customer Success Analyst (Polish Speaker)

About the role

The Customer Success Analyst will be responsible for ensuring that our global client base received an exemplary standard of customer support across multi-channels - via email, phone and live chat. Who we are Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and a fairer approach to trading. Since 2014, we've grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide. Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first. Our commitments to each other We have each other's backs There when we need each other the most. We challenge each other Be more creative, more curious, more bold We thrive together Taking our work to the next level We form strong bonds Through team building and social events We don't judge Instead, we teach and are open to learning We step up Taking ownership and supporting each other to do the same Key Responsibilities Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive. Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service. Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard. Ensure that you act with adherence to all relevant regulatory requirements. Previous experience in working in the financial services sector, or Knowledge or demonstrated interest in the CFD/FX/online trading space. Previous experience working for a CFD Broker or similar is desirable. Fluency in English and Polish, both spoken and written. Competitive salary, and discretionary annual bonus. Private healthcare. Life Insurance, Critical Illness & Income Protection cover. Active Lifestyle allowance. Annual leave above minimum entitlement. Up to 3 weeks allowance to work in any location.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Trade Nation? Share your experience