Senior Product Designer, Logistics

Responsibilities

• Own OMS & AI Surface Design
• Design experiences across the full order lifecycle for Stord's Order Management system: routing, exception handling, fulfillment, inventory management and more
• Design rule-management surfaces (Automations) that give operators real control over decisions at scale
• Own AI tooling for brands across Stord: across chat, feed, search and agentic workflows
• Create human-in-the-loop UX patterns: escalation flows, confidence indicators, and insight driven dashboards
• Design for power users in data-dense environments where speed and precision matter
• Champion the User and Inspire the Team
• Research with order managers, CS agents, and ops leads to understand how they navigate complex order states, inventory management and fulfillment at scale
• Translate AI orchestration complexity into design narratives that make engineers and data scientists care about UX outcomes
• Build empathy across the org for operators managing hundreds of simultaneous orders under AI-assisted pressure
• Drive Rapid Design Iteration
• Leverage AI design tools for quick prototyping and design exploration to accelerate velocity
• Create high-fidelity prototypes that validate concepts before engineering investment
• Iterate based on usability testing, A/B test results, and consumer feedback
• Balance design perfection with shipping velocity - deliver great experiences quickly
• Establish AI Design Patterns
• Define and document Stord's UX standards for AI-assisted operations: how intelligence is surfaced in Feed, how Chat responses translate to UI actions and more
• Build design system components for AI-native workflows - generative response cards, confidence signals, one-click resolution patterns, and agentic trigger builders
• Partner with data science and engineering to ensure model outputs are structured in ways that support clear, actionable UI - not the other way around
• Collaborate and Measure
• Define success metrics for your designs tied to conversion, completion rates, and
• satisfaction scores
• Conduct usability testing to validate design decisions with real consumers
• Analyze behavior data to identify friction points and optimization opportunities
• Continuously refine experiences based on performance data and user feedback

Requirements

• Design Experience and Expertise:
• 6+ years of product design experience with experience designing AI tools and B2C or B2B experiences
• Multi-platform design - Experience creating responsive experiences across mobile, tablet,
• and desktop
• User research skills - Proven ability to conduct user interviews, usability testing, and
• translate insights into design
• Modern design tools - Advanced proficiency in Figma, literacy and practices for integrating various AI tools into the design process, with appetite to ramp up as new tools evolve
• The Skills That Set You Apart:
• Storytelling ability - You can paint a pi

Benefits

Additional Information

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. This is your chance to define the future of supply chain management for thousands of operators and brands and shape the way AI tooling functions for Stord software products. We're looking for a senior designer who can make complex, intelligent systems feel clear and controllable - someone who sees AI not as a black box to hide, but as a collaborator to design with. You'll own design for Stord's Order Management System (OMS) and our growing suite of AI-powered features.

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