Training Coordinator

About the role

Are you passionate about adult education and talent development? Join our dynamic team, where you will play a pivotal role in shaping the future of our industry! In this role, you will hustle between high-impact training delivery, managing industry trainers, and driving business growth. If you are eager to make a lasting impact and thrive in a fast-paced, collaborative learning environment, this is the perfect opportunity to kickstart or elevate your career.

Responsibilities

• Training & Course Delivery (Daily Operations)
• Program Ownership: Serve as the Course Coordinator for ITE's Workplace Training Centre (WTC).
• Trend Spotting: Assist in conducting environmental scans on emerging industry trends impacting current and future WSQ/non-WSQ courses.
• Trainer Management: Track and update trainer eligibility and issue official trainer confirmations.
• Cross-Functional Collaboration: Coordinate product briefing sessions for new training programs across trainers, administration, quality, and operations teams.
• Quality Assurance: Ensure top-tier service standards through periodic classroom observations and tracking performance indicators.
• Stakeholder Relations: Liaison with key accreditation awarding bodies (including SSG, MOM, and ITE) regarding accreditation, audits, and grant receivables.
• Agile Projects: Take on exciting ad-hoc duties and special projects as assigned.
• Workshop Facilities & Technical Inventory Management
• Asset Management: Oversee the upkeep, maintenance, and tracking of workshop and training inventories.
• Contractor Collaboration: Partner with appointed maintenance contractors to schedule and oversee regular facility upgrades and repairs.
• Safety First: Drive a culture of safety by ensuring absolute compliance with workplace safety regulations and standards.
• Space Optimisation: Monitor facility usage and proactively identify smart areas for improvement or renovation.
• Event Coordination: Assist in managing facility bookings and scheduling for training and special events.
• Growth, Sales & Marketing Support
• Market Intelligence: Support company corporate visits, sales promotions, and competitive analysis.
• Event Management: Flex your organizing skills by supporting seminars, industry events, and roadshows.
• Course Promotion: Actively advocate for and promote ASPRI-IPI courses directly to trainees.
• Customer Experience & Service Excellence
• Frontline Engagement: Provide excellent customer support by handling enquiries from members, the public, corporate clients, associate trainers, and trainees.
• Market Insight: Assist in gathering on-the-ground market intelligence to help us stay ahead.
• Vendor & Supplier Management
• Partner Performance: Manage and monitor the performance of outsourcing partners and vendors to ensure they meet our high standards of service.
• Quality Management
• SOP Governance: Ensure seamless compliance and monitoring of our in-house Standard Operating Procedures (SOPs).
• Regulatory Compliance: Track and monitor strict compliance with the external requirements imposed by accreditation bodies.
• What We Are Looking For (Key Competencies)
• Education: Open to fresh graduates! Diploma or Degree in any relevant discipline.
• Experience & Knowledge: No prior experience required- comprehensive On-the-Job Training (OJT) will be provided to equip you for success.
• Soft Skills: Excellent interpersonal and communication skills with a natural ability to collaborate in a team.
• Mindset: Highly initiative-driven, mature, resourceful, and possesses a strong positive attitude.
• Problem Solver: Ability to work independently, handle pressure with grit, and solve problems creatively.
• Tech-Savvy: Proficient in Microsoft Office and adaptable to learning new IT applications and systems.
• Bonus Points (Good to Have)
• (If you have any of these, great! If not, we will teach you.)
• At least 3 years of stand-up training experience.
• Knowledge of the WSQ Training Framework & TPGateway.
• Knowledge of the MOM Accreditation Training Providers Scheme or other government agency training schemes (SCDF, NEA, etc.).
• Possess a recognized ACTA/ACLP certificate and be a certified Trainer.
• Possess a Diploma in Adult Continuing Education (DACE).
• Good knowledge of the ITE STEP system.

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