People Operations Manager

About the role

As the People Operations Manager, you will be responsible for building and scaling the operational infrastructure that powers how our People team runs. This is a highly execution-focused role where you will design, implement, and optimize the processes, systems, and workflows that support the full employee lifecycle. You'll be expected to bring structure to ambiguity, improve efficiency across the organization, and ensure that core People Operations run smoothly and accurately at all times. Success in this role requires a strong operator mindset. You should be comfortable owning work end-to-end, identifying gaps without being prompted, and moving quickly to implement solutions that scale. This is an environment where priorities shift, expectations are high, and the pace is fast. This role is best suited for someone who enjoys building, automating, and improving systems, and who takes pride in delivering high-quality work with minimal oversight. While this role is remote, we expect regular in-person collaboration in our Austin, TX office at key points throughout the year.

Responsibilities

• Build & Scale People Infrastructure
• Design and implement scalable People Operations processes across onboarding, offboarding, and the broader employee lifecycle
• Identify inefficiencies and streamline or automate workflows to improve speed and accuracy
• Create and maintain SOPs that drive consistency and clarity across teams
• Build systems and processes that can scale with continued company growth
• Execution & Operational Excellence
• Own day-to-day People Operations execution, ensuring work is completed accurately and on time
• Manage high-volume workflows with strong attention to detail
• Partner cross-functionally with Talent Acquisition, Payroll, and Finance to ensure seamless operations
• Ensure nothing falls through the cracks across competing priorities
• Compliance & Risk Management
• Maintain compliance across federal, state, and multi-state employment regulations
• Build and manage processes that ensure audit readiness and reduce risk
• Partner closely with Payroll on compensation, benefits, and leave of absence administration
• Systems, Data & Automation
• Own and optimize HR systems (Rippling or similar), ensuring data integrity and usability
• Evaluate and implement tools that improve efficiency and reporting capabilities
• Build reporting and dashboards that support data-driven decision making
• Support QBRs and leadership reporting with clear, actionable insights
• Experience using analytical methods, tools and concepts to identify, design, recommend, and implement compensation solutions
• Employee Lifecycle Operations
• Ensure onboarding and offboarding processes are efficient, consistent, and well-executed
• Partner with Talent Acquisition to create a smooth transition from candidate to employee
• Manage internal inquiries through ticketing systems, ensuring timely and accurate responses
• Experience and Expertise
• 5+ years of experience in People Operations within a high-growth environment
• Demonstrated experience building and improving processes and systems
• Strong operational mindset with a focus on execution and outcomes
• Experience with HR systems (Rippling is a plus) and a focus on automation
• Solid understanding of compliance and multi-state employment practices
• High attention to detail and ability to manage multiple priorities effectively
• Comfortable operating i

Benefits

Additional Information

About CharterUP. CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers to thousands of bus operators nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events. Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale. Why Join Us Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change. Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there's no better time to join our dynamic, growth-stage organization. Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX. Funding and Stability: Our $60 million Series A funding was just the start-we're poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability. Title: People Operations Manager Reports to: Head of People Operations Location: Austin, Texas

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