Customer Experience Partner - Cold Chain Logistics

Responsibilities

• Customer Account & Relationship Management: Build and nurture long-term relationships with key clients, ensuring consistent engagement and satisfaction across all touch-points.
• Cold Chain Execution Coordination: Oversee the full life-cycle of cold chain logistics-from sourcing to final delivery-ensuring temperature integrity, timely execution, and operational excellence.
• Finance Collections & Dispute Resolution: Manage receivables, drive timely collections, and resolve financial disputes with a customer-centric and solution-oriented approach.

Requirements

• Strong stakeholder management across internal teams and external partners
• Demonstrates high ownership, initiative, and a proactive mindset
• Excellent analytical skills and program management capabilities
• Effective communicator with the ability to influence and drive outcomes
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

Benefits

Additional Information

We are seeking a dynamic and results-driven professional to manage the customers within our Cold Chain Logistics business. This role demands end-to-end ownership of customer relationships, operational execution, and financial accountability, ensuring seamless service delivery and customer satisfaction.

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Company Intel

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