Customer Relations Officer

Responsibilities

• Maintain good relationship with residents and handle feedback tactfully
• Attend to phone calls and emails to answer resident's enquiries
• Make appointment for resident to attend inspection with BSC (Building Service Center) team.
• Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.
• Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
• Communicate with residents through written notice regarding any construction activities.
• Generate work schedule for Subcontractors to rectify defects as soon as possible
• Arrange unit improvement works for residents.

Requirements

• GCE "A" level or Diploma/ Degree in Business Management, Marketing, or equivalent.
• At least 1 year of experience in a HDB BTO project.
• Effectively bilingual in English and Mandarin in order to liaise with Chinese-speaking residents and associates.
• Attained CRO certificate

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at H P CONSTRUCTION & ENGINEERING PTE LTD? Share your experience