KYC Operations Associate Analyst

About the role

As a KYC Operations Associate Analyst, you'll be at the forefront of ensuring Wise adheres to the highest regulatory and compliance standards. You'll play a crucial role in protecting our customers and maintaining the integrity of our platform by conducting thorough customer due diligence, analyzing customer activities, and meticulously maintaining our KYC records. If you're eager to develop your career in the KYC domain, this is the perfect opportunity to make a real impact!

Responsibilities

• Transaction Monitoring and Periodic Reviews: You'll review customer transaction history, providing key insights into customer behavior patterns that could indicate risks. You'll also conduct periodic reviews, analyzing changes in customer history and account usage to keep us one step ahead.
• Customer Communication: You'll communicate effectively with customers through various channels (phone, email, and chat), providing top-notch service and support.

Requirements

• Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.
• A minimum of 1+ years of experience in Operations, (preferably in CDD/EDD/AML or compliance roles).
• Basic knowledge of global KYC/AML compliance regulations and standards.
• Ability to take decisions and apply risk-based approach at your work
• Punctual, independent, proactive and willing to get things done.
• Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment.
• Ability to handle routine.
• Ability to work autonomously within a limited variety of well-defined procedures and practices.
• Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.
• Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs.
• Education: Bachelor's degree in Finance, Business Administration, Law, or related field
• Certifications: ICA, CAMS, or equivalent certification (CDD/EDD focused)
• For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
• We're proud to have a truly international team, and we celebrate our differences.
• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
• If you want to find out more about what it's like to work at Wise visit Wise.Jobs .
• Keep up to date with life at Wise by following us on LinkedIn and Instagram .
• For everyone, everywhere. We're people building money without borders - without judgement or p

Benefits

Additional Information

Join the Revolution at Wise as a KYC Operations Associate Analyst! Are you ready to be more than just an employee? At Wise, we're not just offering a job; we're inviting you to be part of a financial revolution! We're looking for a passionate and detail-oriented KYC Operations Associate Analyst to join our dynamic team.

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