Account Director

About the role

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com . Who We're Looking For: We are seeking a strategic and experienced Tech Account Director to join our Transformation team. This pivotal role will lead the successful rollout and implementation of a key technology product across multiple European markets. You will be the central point of contact for our clients, guiding them through complex digital transformation projects, ensuring a seamless delivery experience, and fostering strong, collaborative partnerships.

Responsibilities

• Work with Program Director to manage comprehensive project plans, defining timelines, milestones, and key interdependencies to ensure clarity and alignment across all teams.
• Lead client meetings, setting clear agendas, communicating status updates, and managing expectations effectively throughout the project lifecycle.
• Serve as the primary liaison between the client, local market teams, and international stakeholders to ensure smooth communication and consistent progress.
• Support Business Lead in all commercial aspects of the project, including budget management, deliverable tracking, and financial reporting.
• Proactively identify and manage project risks, providing timely issue escalation and collaborative problem-solving to keep the program on track.

Requirements

• Extensive experience (typically 7+ years) in managing large-scale, international programs, preferably in the technology or digital transformation space.
• Proven success in a senior client-facing role, with exceptional communication, negotiation, and relationship management skills.
• Full professional fluency in English (both written and verbal).
• Experience or in depth understanding of Shopper / Commerce asset production (is a plus).
• Experience with Agile, Scrum, or other modern project management methodologies (is a plus).
• Previous experience in rolling out SaaS platforms or enterprise-level software (is a plus).
• Please note this job is based in Lisbon, Portugal.
• WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
• VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com , and follow along on Instagram , LinkedIn , and X .

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