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Customer Success Manager (Scale)

External
rightship logoRightship · Hanoi, Vietnam
Full-timeOn-site1mo ago
LessSAFe
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Responsibilities

  • Customer Onboarding and Implementation
  • Act as the primary point of contact for assigned customers during onboarding and implementation across the RightShip suite of products and services.
  • Coordinate onboarding activities including account enablement, configuration, training and early adoption support.
  • Guide customers through key product capabilities and ensure alignment between customer objectives and the value delivered by RightShip solutions.
  • Ensure a smooth transition from Sales to Customer Success by supporting the handover of new accounts and confirming customer goals and success criteria.
  • Customer Engagement and Value Realisation
  • Manage an assigned portfolio of customer accounts, maintaining regular engagement to ensure customers derive value from RightShip's products and services.
  • Develop and maintain strong working relationships with customer stakeholders to understand their operational needs and priorities.
  • Monitor customer usage, engagement and satisfaction to identify opportunities to improve adoption and overall customer outcomes.
  • Proactively identify potential risks, blockers or issues affecting customer success and work with internal teams to resolve them in a timely manner.
  • Act as the voice of the customer by gathering feedback and sharing insights with Product, Sales and other internal teams to improve solutions and customer experience.
  • Customer Retention and Account Health
  • Support the achievement of customer retention and renewal targets by ensuring customers realise measurable value from RightShip's services.
  • Maintain visibility of contract timelines and work collaboratively with Sales teams to support timely renewals.
  • Identify po

Benefits

We offer a place where you know you are contributing to an organization who are constantly working to ensure ships are safe as possible so that crew and cargo are protected. We are passionate about maritime efficiency, safety and sustainability practices.What makes RightShip a great place to work at:Reporting to the Head of Customer Success, the Customer Success Manager Scale (CSMS) manages a portfolio of customer accounts and is responsible for driving customer value realisation, engagement, and retention across the RightShip product suite.The CSM plays an important role in maintaining strong customer relationships, identifying risks to retention, and supporting growth opportunities across the customer portfolio.Health insurance

Additional Information

The Company RightShip is the world's biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems, recommendations and consultancy services. Using leading data and technology, we aim to set new benchmarks in environmental protection. We support global initiatives and action influencing practical and impactful change, enabling "win-win" for business and the environment. To find out more visit RightShip.com.

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