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Call Center & Dispatch Manager

External
mcafee logoMcafee · Kettering, OH
$65K–$85K/yrFull-timeOn-site1w ago
CRMLeadership
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About the role

Are you a strong leader who thrives in a fast-paced environment, loves building high-performing teams, and takes pride in delivering an exceptional customer experience? We're growing our business and looking for an experienced Call Center & Dispatch Manager to help lead the next phase of our company's growth. This is an opportunity to join a company that values teamwork, accountability, leadership, and professional development - where your voice matters and your impact is seen every day. If you're passionate about coaching people, improving operations, and creating an organized, customer-focused culture, we'd love to meet you!

Responsibilities

  • Lead daily operations across customer service, scheduling and dispatching teams.
  • Drive booking rates, conversion performance, and customer experience metrics.
  • Develop and execute operational strategies aligned with growth and revenue targets
  • Coach and develop individuals on your team
  • Oversee workforce planning, reporting, and performance management
  • Optimize CRM and call center technology, including ServiceTitan
  • Partner with Field Operations, Sales and Service Managers to ensure seamless service delivery
  • Serve as escalation point for high-impact customer issues

Requirements

  • Experience managing and leading a team of 5-15 call center and/or dispatch professionals
  • Background in customer service, scheduling, and dispatch in Homes Services or Construction Trades
  • Experience in HVAC, electrical, plumbing, sewer trades preferred
  • Strong reporting and performance management skills
  • Experience with ServiceTitan, or similar CRM and Microsoft Office

Benefits

Competitive pay with department bonusMedical, dental, and vision insurance.401(k) with company match.Company paid life insurancePaid time off and holidaysCompany cookouts and team eventsOngoing training and career advancement opportunitiesWork Environment:#MCAPay Range$65,000 - $85,000 USDDental insuranceVision insurance401(k)Performance bonus

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