Customer Service Specialist with English (12-month contract)
External
Swarovski · Gdansk, PolandPrepare for this interview
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About the role
Your responsibilities include, but are not limited to: Providing high-quality and consistent customer service, guiding customers through product selections, promotions, and order details Responding to chat, email, and phone inquiries within the company's KPIs Resolving queries and complaints by understanding customer needs, identifying root causes, selecting appropriate solutions, and ensuring full resolution and customer satisfaction. Diplomatically handling disputes to find mutually beneficial resolutions Upholding the highest standards of data accuracy and integrity across all systems, ensuring seamless operations and impeccable service delivery Maintaining sensitive information, such as payment and customer data, in compliance with local laws, e.g., General Data Protection Regulation (GDPR) Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization, efficiency, and quality improvement projects About You We are looking for a unique and amazing talent, who brings along the following: Fluency in English speaking and writing (minimum C1 level) Additionally, intermediate proficiency in speaking and writing in either French or German is advantageous (minimum B1 level) Fast learner with strong customer service focus High degree of accuracy and attention to details Strong communication and cooperation skills Strong cultural awareness Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) - nice to have A comprehensive understanding of the local culture of supported countries - nice to have Work experience in a virtual, multi-national set up - nice to have Knowledge of eCommerce business - nice to have
Benefits
Additional Information
At Swarovski, you don't just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you're ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we're ready for you. Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You'll collaborate across borders, deliver high-quality services, and help shape a people-centered organization. We're looking for a Customer Service Specialist with English to provide high quality service and support to our customers based in the UK and Ireland. This is your chance to gain experience in the luxury goods industry and in an international company. Please note that this is a 12-month contract.
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