Benefits
You will be joining a growing company where you can contribute to many "firsts". Plus these benefits:Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor...)Home office equipment upgrade (furniture, ear plugs ...) or membership to a local co-working space after your onboardingSick leave benefit, parental leave and 25 days of annual leave plus your local national holidaysPersonal development fund for courses, books, conferences, and materialVSOP (Virtual Stock Option Plan)The annual international team-building trip, quarterly and monthly online get-togethersAs a fully remote company, with work-life balance at its core, you'll enjoy flexible schedulesAn international team that loves to have fun at work and works hard together to accomplish shared goalsJOB SUMMARYESSENTIAL JOB FUNCTIONSTake on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently.Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.Educate customers on product features, functionalities, and best practices.Maintain a positive, empathetic, and professional attitude in all customer interactions.Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.Assist in training the Technical Support Engineer I and provide mentorship as needed.Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction.Participate in customer video calls when appropriate to troubleshoot complex technical issues live, helping reduce back-and-forth communication and speed up resolution for high-priority or advanced customer cases.EDUCATION AND EXPERIENCEBachelor's or Master's degree in Computer Science or a related field or equivalent experience.3+ years of Technical Support Engineering experience.Thorough knowledge with consuming RESTful and GraphQL APIs.Working knowledge of at least one modern JavaScript framework such as Vue.js, React, Next.js, or Nuxt.js and their fundamental principles.Ability to debug and trouPaid time offRemote work optionsFlexible scheduleEquity / stock optionsParental leave
Additional Information
Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.
Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on brand. Developers have freedom to use their favorite frameworks and integrate with anything through the API-first platform. Brands get one source of truth for content that is accurate, flexible, and measurable.
Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. It's Joyful Headless™, and it changes everything.
Interested in this role?
Apply on the company's website.
Storyblok · Remote