Customer Relations Officer
External
Ag Builders · CT Hub, SingaporePrepare for this interview
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About the role
Qualification: - At least Nitec in Technology for Facility Management, GEC "O" or "N" level, "A" Level or equivalent - At least 2 years' relevant working experience Job Description: - To man the FRC. The FRC is first point of contact whenever a user seeks for urgent assistance. - To receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor - To accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System) - To ensure the completion of the repair or servicing of any outstanding faults and service requests within the KPI - To receive, process, and follow up events and logistics requests - To perform other ad-hoc duties required
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