Station Manager / Property Manager, Belgium & NL

About the role

Join a fast-growing company with a purpose! At Fastned, you will actively contribute to accelerating the transition to electric mobility. Together with over 400 colleagues (more than 50 nationalities) across 10 countries, we have big plans: we are building a Europe-wide network of 1,000 beautiful fast-charging stations where electric drivers can charge their cars with energy from the sun and wind. We have been voted best charging network in the UK, France, and the Netherlands, a testimony to our drive to offer the best charging experience to EV drivers! Your role The Station Manager NL/BE, team Service Operations, plays a crucial role in shaping Fastned's customer experience. This position is central to ensuring safe operations, immaculate presentation, optimal functionality, and full compliance to operational obligations of Fastned charging stations within a designated geographical territory. It embodies our unwavering commitment to quality, cleanliness, and operational excellence. The Station Manager will report into the local Senior Operations Manager, and act as their right arm on all these matters. This role's scope is all of our 230+ stations in The Netherlands and Belgium. You will be based in Belgium, where we hold offices in Brussels with frequent visits to our Amsterdam office. What you'll do Operational Compliance & Performance Contractual Adherence: Track compliance to contractual agreements, local regulatory requirements, and Fastned's rigorous internal operational guidelines. Ensure that all station operations and facilities strictly comply with them. Proactively coordinate major tender openings and liaise with other internal stakeholders to ensure operational compliance from Day 1. Operational Performance & Customer Experience: Ensure we regularly monitor and take action on issues regarding station equipment, cleanliness, station aesthetics and season readiness. Monitor queuing, flag upgrade and extension opportunities based on performance insights. Proactively act on any identified topic that might benefit customer experience. Performance Reporting & Data Management: Maintain meticulous and accurate records of all subcontracted activities, reported issues, and their resolution statuses. Ensure consistent data quality and analysis across all reporting systems to support accurate performance insights and decision-making. Generate and provide regular, comprehensive updates to relevant management teams, landlords, and authorities when needed. Local Supplier & Stakeholder management Key Internal Local Liaison: Serve as a local point of contact for all routine matters related to our stations. Actively communicate and coordinate with teammates within the maintenance team. Cultivate strong relationships with other internal teams and provide regular feedback to shed light on actual customer experience and maintenance constraints. Key External Local Liaison: Set up contracts with multiple local third parties. Follow up on operational performance, health & safety compliance and improvements opportunities. Continuous Improvement Input: Provide invaluable on-the-ground observations, feedback, and insights. Proactively contribute to the ongoing refinement of station design, operational protocols, choice of equipment and overall customer experience or maintenance enhancements. Who we're looking for You are a driven professional who combines hands-on operation execution with commercial thinking. As the go-to person for the French station operations, you will play a key role in the future of Fastned. You flourish in a dynamic, fast-paced environment and are eager to make a real impact on the energy transition. Additionally, you bring along the following: +2 years of proven field-based experience in site management, facility coordination, dealing with contractors, property maintenance, or similar roles, ideally within a public-facing service environment. Dutch and French are mandatory, either one can be intermediate level; English is essential. Proactive and meticulous, ensuring high standards of presentation, operational integrity, and continuous improvement. Able to work independently, prioritise effectively, and manage multiple locations with strong organisational skills. Clear and persuasive communicator, skilled in collaborating with diverse internal teams and negotiating with external providers to ensure optimal performance and cost efficiency. Basic understanding of technical troubleshooting; able to identify and clearly report infrastructure and equipment issues. Valid driving license with a strong willingness to travel frequently and extensively within the assigned region. Genuine enthusiasm for sustainable energy and commitment to Fastned's mission of accelerating the e-mobility transition. Even if you don't meet every single requirement but feel excited about this role and our mission, we encourage you to apply. We are committed to building a diverse and inclusive team. Join us in building a better

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