SAP Delivery Manager

Responsibilities

• Service Delivery Leadership
• Oversee end-to-end SAP service delivery across transformational programs and AMS engagements, ensuring high-quality, predictable, and customer-centric delivery
• Lead SAP delivery engagements for customers in Japan geography , ensuring alignment with regional business expectations, governance models, and service quality standards
• Manage cross-functional teams across offshore, nearshore, and customer-facing delivery units to drive operational excellence
• Ensure SLA/KPI adherence and proactive service management across the delivery lifecycle
• Lead transformational SAP programs including Greenfield implementations, Brownfield upgrades, selective transformation, S/4HANA migration, and hybrid landscapes
• Establish robust governance and escalation mechanisms suited to Japan customer operating models
• Practice & Account Management
• Manage multiple SAP customer accounts with specific focus on Japan region portfolios
• Drive account growth, delivery excellence, customer retention, and expansion opportunities within assigned accounts
• Lead SAP Practice management initiatives including standardization, capability building, service innovation, and operational model improvements
• Own cost optimization initiatives while maintaining delivery quality and customer satisfaction
• Accountable for portfolio P&L management , including revenue growth, margin performance, and forecasting
• Support solutioning and transition strategies for new engagements in the Japan market
• Team Leadership & People Management
• Lead and manage large SAP delivery teams comprising functional consultants, technical experts, architects, AMS teams, and delivery leads
• Build high-performing delivery teams capable of supporting Japan customer expectations, governance discipline, and service responsiveness
• Drive employee retention, performance management, competency development, and succession planning
• Foster continuous learning in SAP technologies, domain expertise, customer engagement excellence, and delivery best practices
• Promote automation, simplification, and operational efficiency initiatives
• Client & Stakeholder Management
• Serve as the primary leadership contact for complex delivery escalations and customer-critical situations
• Manage senior stakeholder relationships including Japanese customer leadership, business stakeholders, IT leadership, and executive sponsors
• Demonstrate strong experience in managing Japanese stakeholder expectations, communication styles, governance rigor, and consensus-driven decision environments
• Conduct governance reviews, steering committee meetings, and strategic planning sessions with customer and internal leadership
• Drive value realization discussions aligned with customer business objectives
• Build trusted advisor relationships with customer stakeholders
• Operational Excellence & Reporting
• Establish and maintain delivery governance frameworks, service management processes, quality standards, and operational best practices
• Ensure disciplined reporting on delivery metrics, financial performance, risks, compliance, and transformation progress
• Drive continuous improvement, simplification, and automation initiatives
• Implement proactive risk identification, mitigation planning, and escalation management mechanisms
• Ensure adherence to internal compliance, delivery governance, and customer contractual obligations
• Required Qualifications
• Experience & Expertise
• 15-18 years of progressive experience in SAP consulting, delivery management, and customer engagement leadership
• Proven experience managing SAP delivery for Japan geography customers
• Strong experience handling Japanese customer stakeholders and regional delivery governance
• Demonstrated success in managing transformational SAP programs including implementation, migration, upgrade, and AMS engagements
• Extensive experience in SAP AMS service delivery and managed services operations
• Strong SAP Practice management experience with multi-account delivery oversight
• Demonstrated P&L

Additional Information

SAP Delivery Manager - Japan Geography BGSW Position Overview We are seeking an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS), with a strong focus on the Japan geography . This senior leadership role requires 15-18 years of experience in managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability. The ideal candidate should bring proven experience in managing SAP engagements for Japanese customers , with strong understanding of Japan market expectations, delivery governance, stakeholder management, and cultural nuances in business engagement. Experience working with Japanese stakeholders, customer leadership teams, and offshore/onshore delivery models supporting Japan is essential. Japanese language proficiency (business communication level) will be an added advantage.

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