Field Service Technician

Responsibilities

• Perform installation, training, repair, and maintenance of equipment to ensure high customer satisfaction
• Comply with all Health, Safety, and Environmental policies and company standards
• Collaborate with Shift Leads to review equipment performance and assist with reporting
• Maintain tools and testing equipment, ensuring proper calibration and functionality
• Provide technical support to customers and service teams as required
• Support ad-hoc tasks, project work, and overseas assignments when needed
• Maintain clear and professional communication with customers and internal teams
• Exercise cost awareness and optimise resource usage
• Carry out additional duties as assigned, ensuring operational efficiency and service qualit

Requirements

• Diploma or equivalent technical qualification in Electrical, Electronics, IT, Hydraulics, or Air-Conditioning Systems (Higher Nitec with experience also considered)
• 2-3 years of experience in troubleshooting and field repair of electrical/electronic systems
• Strong technical aptitude with hands-on problem-solving ability
• Excellent communication skills with a strong customer service mindset
• Ability to work independently and collaboratively within a team
• Well-organised, reliable, and able to multitask in fast-paced environments
• Physically and mentally fit with the ability to work in demanding environments
• High level of accountability, professionalism, and initiative
• Experience working in field service or customer-site environments
• Exposure to working in high-security or regulated locations
• Experience supporting overseas projects or multi-site operations
• Strong sense of urgency, positive attitude, and adaptability under pressure
• Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
• At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website.

Benefits

Additional Information

Job Opportunity Opportunity to join the Service team as a Field Service Technician, delivering high-quality technical support to customers. Valid driving licence (must-have) Ideal for a hands-on professional who enjoys working independently while contributing to a collaborative team environment. Exposure to diverse work environments including customer sites such as airports, correctional facilities, and other operational settings.

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Company Intel

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